Oracle Aconex incident
Aconex - Multiple Instances - Loss of Cost service
Oracle Aconex experienced a major incident on September 24, 2025 affecting Cost and Cost and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 06:03 PM UTC
We have identified an issue that may result in loss of service with cost service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- identified Sep 24, 2025, 06:20 PM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.
- identified Sep 24, 2025, 07:23 PM UTC
We are continuing to work on this issue. We apologize for any inconvenience caused and thank you for your continued patience.
- identified Sep 24, 2025, 07:50 PM UTC
Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible.
- monitoring Sep 24, 2025, 08:14 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Sep 24, 2025, 08:47 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.