Oracle Aconex experienced a critical incident on August 21, 2026 affecting Documents and Mail, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 04:03 AM UTC
We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.
- monitoring Aug 21, 2026, 04:09 AM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.
- resolved Aug 21, 2026, 04:34 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.