Oracle Aconex incident
Multiple Instances - Loss of Mail Service
Oracle Aconex experienced a major incident on August 11, 2026 affecting Mail and Mail and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 09:26 PM UTC
We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.
- investigating Aug 11, 2026, 10:27 PM UTC
Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
- investigating Aug 11, 2026, 11:05 PM UTC
We are continuing to investigate this issue.
- identified Aug 11, 2026, 11:05 PM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes.
- identified Aug 12, 2026, 12:24 AM UTC
Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
- identified Aug 12, 2026, 01:51 AM UTC
Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
- resolved Aug 12, 2026, 02:12 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.