Oracle Aconex incident
Multiple Instances (UK1/ AU1/ ASIA2) - Loss of Documents upload service
Resolved after 17 hours 37 minutes, affecting Documents and Documents and 1 more, on September 28, 2026.
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
Affected components
Update timeline
- investigating Sep 28, 2026, 03:12 AM UTC
We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.
- investigating Sep 28, 2026, 04:30 AM UTC
We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.
- identified Sep 28, 2026, 05:57 AM UTC
Oracle teams had identified the cause, and are currently working on remediation efforts. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available. Thank you for your continued patience.
- identified Sep 28, 2026, 08:17 AM UTC
Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
- identified Sep 28, 2026, 09:28 AM UTC
Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
- identified Sep 28, 2026, 11:57 AM UTC
Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
- identified Sep 28, 2026, 04:19 PM UTC
Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
- identified Sep 28, 2026, 08:14 PM UTC
Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
- resolved Sep 28, 2026, 08:50 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
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