Oracle Aconex incident

All Aconex Instances - Loss of Insights - Reports Service

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on August 12, 2026 affecting Insights - Reports and Insights - Dashboard & Analytics and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 02:42 PM UTC
Resolved
Aug 12, 2026, 04:27 PM UTC
Duration
1h 45m
Detected by Pingoru
Aug 12, 2026, 02:42 PM UTC

Affected components

Insights - ReportsInsights - Dashboard & AnalyticsInsights - ReportsInsights - ReportsInsights - ReportsInsights - ReportsInsights - ReportsInsights - ReportsInsights - ReportsInsights - Reports

Update timeline

  1. investigating Aug 12, 2026, 02:42 PM UTC

    We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Reports Module helps users gain insights on various data across the module in a Project context.

  2. investigating Aug 12, 2026, 03:05 PM UTC

    We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Reports Module helps users gain insights on various data across the module in a Project context.

  3. investigating Aug 12, 2026, 03:55 PM UTC

    We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Reports Module helps users gain insights on various data across the module in a Project context.

  4. monitoring Aug 12, 2026, 04:10 PM UTC

    Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Reports Module helps users gain insights on various data across the module in a Project context

  5. resolved Aug 12, 2026, 04:27 PM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.