Resolved after 1 hour 34 minutes, affecting Core Aconex and Documents and 1 more, on May 12, 2026.
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
Affected components
Update timeline
- investigating May 12, 2026, 12:32 AM UTC
We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.
- investigating May 12, 2026, 01:11 AM UTC
We are continuing to investigate this issue.
- identified May 12, 2026, 01:33 AM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes.
- monitoring May 12, 2026, 01:43 AM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.
- resolved May 12, 2026, 02:06 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
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