Oracle Aconex experienced a critical incident on October 1, 2025 affecting Email Notifications, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Email Notifications
Update timeline
- investigating Oct 01, 2025, 01:09 AM UTC
We are currently investigating this issue.
- investigating Oct 01, 2025, 02:24 AM UTC
We are continuing to investigate this issue. We apologize for any inconvenience caused and thank you for your continued patience.
- monitoring Oct 01, 2025, 02:58 AM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Oct 01, 2025, 05:30 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.