Oracle Aconex incident
KSA1 & MEA - Service issue impacting multiple services
Oracle Aconex experienced a major incident on October 7, 2025 affecting Documents and Documents and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 11:38 AM UTC
We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- identified Oct 07, 2025, 12:03 PM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.
- monitoring Oct 07, 2025, 12:10 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Oct 07, 2025, 12:32 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.