Oracle Aconex incident
KSA1 - Loss of Email Transmittal Notifications
Oracle Aconex experienced a critical incident on October 8, 2025 affecting Email Notifications, lasting 10h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 11:08 AM UTC
We have identified an issue that may result in loss of service with Email Transmittal notifications. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- investigating Oct 08, 2025, 12:08 PM UTC
We are continuing to investigate this issue. We apologize for any inconvenience caused and thank you for your continued patience.
- identified Oct 08, 2025, 12:30 PM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.
- identified Oct 08, 2025, 02:48 PM UTC
We are continuing to work on this issue. We apologize for any inconvenience caused and thank you for your continued patience.
- monitoring Oct 08, 2025, 04:30 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- monitoring Oct 08, 2025, 07:54 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Oct 08, 2025, 09:27 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.