Optimizely incident

Content Recommendations - Performance Degraded

Minor Resolved View vendor source →

Optimizely experienced a minor incident on October 27, 2025 affecting Content Recommendations API, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 02:46 PM UTC
Resolved
Oct 27, 2025, 05:22 PM UTC
Duration
2h 36m
Detected by Pingoru
Oct 27, 2025, 02:46 PM UTC

Affected components

Content Recommendations API

Update timeline

  1. investigating Oct 27, 2025, 02:46 PM UTC

    We are investigating an issue affecting the Content Recommendations service for a subset of customers in the EMEA region, which may cause increased latency in rendering some content, such as serving images. Teams are working to identify a fix as soon as possible.

  2. monitoring Oct 27, 2025, 04:02 PM UTC

    A fix has been implemented by our upstream platform vendor, and we are monitoring the results.

  3. resolved Oct 27, 2025, 05:22 PM UTC

    Performance has remained steady and healthy. This incident has been resolved.