Optimizely Outage History

There were 12 Optimizely outages since February 3, 2026 totaling 53h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.optimizely.com

Minor April 9, 2026

Content Recommendations - Intermittent Dashboard Issues in APAC region

Detected by Pingoru: Apr 09, 2026, 08:50 AM UTC
Resolved: Apr 09, 2026, 10:31 AM UTC
Duration: 1h 41m

Affected: Content Recommendations Management Interface

Timeline · 3 updates

investigating Apr 09, 2026, 08:50 AM UTC

We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.
monitoring Apr 09, 2026, 09:16 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 09, 2026, 10:31 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Experiment Publishing Delay

Detected by Pingoru: Apr 07, 2026, 01:43 AM UTC
Resolved: Apr 07, 2026, 03:03 AM UTC
Duration: 1h 19m

Affected: Snippet Building

Timeline · 3 updates

investigating Apr 07, 2026, 01:43 AM UTC

We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
monitoring Apr 07, 2026, 02:24 AM UTC

We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
resolved Apr 07, 2026, 03:03 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Optimizely Data Platform - APIs - APAC Region

Detected by Pingoru: Mar 30, 2026, 09:00 AM UTC
Resolved: Mar 30, 2026, 09:48 PM UTC
Duration: 12h 48m

Affected: ODP ApplicationData Ingestion and Processing

Timeline · 3 updates

investigating Mar 30, 2026, 12:03 PM UTC

We are investigating the problem with using GraphQL and the Segment API in the AU region.
monitoring Mar 30, 2026, 04:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 30, 2026, 09:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 27, 2026

Events Export API

Detected by Pingoru: Mar 27, 2026, 02:01 PM UTC
Resolved: Mar 27, 2026, 04:44 PM UTC
Duration: 2h 43m

Affected: Event ExportEvent Export

Timeline · 3 updates

identified Mar 27, 2026, 02:01 PM UTC

We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors. Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected. We will provide updates as the fix progresses. We apologize for the inconvenience.
monitoring Mar 27, 2026, 03:32 PM UTC

The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement.
resolved Mar 27, 2026, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

CMP and DAM: Image loading and uploads not working due to Cloudflare outage

Detected by Pingoru: Mar 24, 2026, 11:57 PM UTC
Resolved: Mar 25, 2026, 09:16 AM UTC
Duration: 9h 18m

Affected: LibraryPlanRequests

Timeline · 3 updates

identified Mar 24, 2026, 11:57 PM UTC

We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server. In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident. Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available. We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.
monitoring Mar 25, 2026, 12:31 AM UTC

A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally. We will continue to monitor the situation following the release of this solution to ensure stability is maintained. We apologise for any disruption caused and thank you for your patience throughout this incident.
resolved Mar 25, 2026, 09:16 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

DXP Sweden Central - Partial availability issue

Detected by Pingoru: Mar 05, 2026, 10:23 AM UTC
Resolved: Mar 05, 2026, 12:29 PM UTC
Duration: 2h 6m

Affected: Sweden Central

Timeline · 4 updates

investigating Mar 05, 2026, 10:23 AM UTC

We are currently investigating a potential issue that may be impacting DXP service. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
investigating Mar 05, 2026, 11:37 AM UTC

We are continuing to investigate the issue. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding!
monitoring Mar 05, 2026, 12:02 PM UTC

Our third-party supplier are working on restoring service stability for their affected customers. We verified that impacted Optimizely customer site(s) responds intermittently since around 15 minutes. We are continuing to monitor closely.
resolved Mar 05, 2026, 12:29 PM UTC

This incident has been resolved. The stability of the service has been monitored and confirmed stable.

Read the full incident report →

Minor March 4, 2026

Search and Navigation US West - Unstable service performance

Detected by Pingoru: Mar 04, 2026, 02:04 PM UTC
Resolved: Mar 04, 2026, 05:19 PM UTC
Duration: 3h 14m

Affected: US West

Timeline · 3 updates

identified Mar 04, 2026, 02:04 PM UTC

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.
monitoring Mar 04, 2026, 02:32 PM UTC

The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.
resolved Mar 04, 2026, 05:19 PM UTC

Resolved. No further impacts have been observed, and all systems remain nominal.

Read the full incident report →

Notice March 4, 2026

Search and Navigation US West - Performance issues

Detected by Pingoru: Mar 04, 2026, 01:30 PM UTC
Resolved: Mar 04, 2026, 01:30 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 04, 2026, 01:54 PM UTC

We identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.

Read the full incident report →

Minor March 3, 2026

Increased error rate when updated Shared or Variation Code with long custom code solutions

Detected by Pingoru: Mar 03, 2026, 11:52 AM UTC
Resolved: Mar 03, 2026, 01:09 PM UTC
Duration: 1h 17m

Affected: Snippet Building

Timeline · 3 updates

investigating Mar 03, 2026, 11:52 AM UTC

We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.
monitoring Mar 03, 2026, 12:26 PM UTC

We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns.
resolved Mar 03, 2026, 01:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Asset Visibility Issues in CMP DAM

Detected by Pingoru: Feb 06, 2026, 09:07 PM UTC
Resolved: Feb 07, 2026, 09:26 AM UTC
Duration: 12h 18m

Affected: Library

Timeline · 3 updates

investigating Feb 06, 2026, 09:07 PM UTC

We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion. Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience while we work to resolve this matter.
monitoring Feb 06, 2026, 11:21 PM UTC

A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.
resolved Feb 07, 2026, 09:26 AM UTC

The incident has been resolved.

Read the full incident report →

Major February 6, 2026

Optimizely Graph - One of our EMEA production clusters have intermittent availability issues

Detected by Pingoru: Feb 06, 2026, 11:37 AM UTC
Resolved: Feb 06, 2026, 01:25 PM UTC
Duration: 1h 47m

Affected: Optimizely Graph - EMEA Region

Timeline · 3 updates

identified Feb 06, 2026, 12:58 PM UTC

We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
monitoring Feb 06, 2026, 01:10 PM UTC

Cluster is back to a healthy state and we keep monitoring closely.
resolved Feb 06, 2026, 01:25 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Search & Navigation Incident - Intermittent failed request for US East cluster

Detected by Pingoru: Feb 03, 2026, 04:42 AM UTC
Resolved: Feb 03, 2026, 09:37 AM UTC
Duration: 4h 55m

Affected: Optimizely Graph - NA Region

Timeline · 4 updates

investigating Feb 03, 2026, 04:42 AM UTC

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.
identified Feb 03, 2026, 04:48 AM UTC

The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience.
monitoring Feb 03, 2026, 06:18 AM UTC

A fix has been implemented and we are closely monitoring the results.
resolved Feb 03, 2026, 09:37 AM UTC

This incident has been resolved.

Read the full incident report →

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