Optimizely Outage History

We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.

Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.

We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.

We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!

We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!

We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.

We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will continue to provide updates as they become available. Thank you for your patience.

For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.

We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed. Our engineering team is actively investigating the issue. We apologize for any inconvenience.

We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared. Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information. We apologize for any inconvenience and appreciate your patience.

We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected. We will update as we learn more.

We are continuing to investigate this issue. We also have a support thread open with Sendgrid.

We are still looking into this issue and will provide updates as they become available.

We are currently investigating an issue affecting customers hosted on the AWS stack. Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP). Affected: Optimizely Content Marketing Platform (CMP) – Task Creation Infrastructure: AWS-hosted customers only Impact: Task creation failing Our Engineering team is actively working on a solution. We will share more information on this incident soon.

We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.

We are currently investigating an issue affecting customers hosted on the GCP stack. Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions. The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly. Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500 We are actively investigating the root cause and will provide an update soon.

We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!

We are currently investigating the issue.

We are continuing to investigate this issue.

We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.

We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

We are currently aware of an active incident with Cloudflare that is affecting authoritative resolution for the .de TLD. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.

We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.

We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.