- Detected by Pingoru
- May 19, 2026, 06:43 PM UTC
- Resolved
- May 20, 2026, 01:48 AM UTC
- Duration
- 7h 5m
Affected: CloudConnexa - Region Heisinki, Finland
Timeline · 3 updates
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investigating May 19, 2026, 06:43 PM UTC
We are investigating reports about issues in the Helsinki, Finland CloudConnexa Region.
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monitoring May 19, 2026, 10:53 PM UTC
A fix to the problem was deployed, and results are being monitored.
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resolved May 20, 2026, 01:48 AM UTC
The CloudConnexa Region, Finland, is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 10:00 AM UTC
- Resolved
- May 19, 2026, 01:17 PM UTC
- Duration
- 3h 16m
Affected: CloudConnexa - Region Johannesburg, South Africa
Timeline · 3 updates
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investigating May 19, 2026, 10:00 AM UTC
We are investigating reports about issues in the CloudConnexa Region, Johannesburg.
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monitoring May 19, 2026, 11:54 AM UTC
A fix to the problem was deployed and results are being monitored.
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resolved May 19, 2026, 01:17 PM UTC
The CloudConnexa Region, Johannesburg, is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 03:43 AM UTC
- Resolved
- Apr 19, 2026, 04:42 AM UTC
- Duration
- 59m
Affected: Status
Timeline · 4 updates
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investigating Apr 19, 2026, 05:28 AM UTC
We are investigating alerts related to errors in the service that controls visualization of connection statuses for CloudConnexa.
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identified Apr 19, 2026, 05:30 AM UTC
The issue has been identified and isolated to the CloudConnexa Status page and email notifications about connector statuses. This does not impact user or connector connectivity. All "Connector Status was changed" emails were false positives.
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monitoring Apr 19, 2026, 05:31 AM UTC
A fix has been deployed to address the issue affecting the CloudConnexa Status page and email notifications about connector statuses. We are monitoring the situation to ensure service stability and confirm full resolution.
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resolved Apr 19, 2026, 05:33 AM UTC
The issue affecting the CloudConnexa Status page and email notifications about connector statuses has been resolved. If you continue to experience any issues, please contact Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 05:32 PM UTC
- Resolved
- Apr 16, 2026, 08:30 AM UTC
- Duration
- 14h 57m
Affected: CloudConnexa - Region Sydney, Australia
Timeline · 2 updates
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investigating Apr 15, 2026, 05:32 PM UTC
We are investigating reports about issues in the Sydney, Australia CloudConnexa region.
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resolved Apr 16, 2026, 08:30 AM UTC
The CloudConnexa Region Sydney is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 09:09 AM UTC
- Resolved
- Apr 02, 2026, 01:20 PM UTC
- Duration
- 1d 4h
Affected: CloudConnexa - Region Amsterdam, Netherlands
Timeline · 3 updates
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investigating Apr 01, 2026, 09:09 AM UTC
We are investigating reports about issues in the Amsterdam Region IPsec.
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monitoring Apr 01, 2026, 07:45 PM UTC
A solution to the problem has been implemented, and we are currently monitoring the results.
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resolved Apr 02, 2026, 01:20 PM UTC
The CloudConnexa Amsterdam Region for IPsec is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2026, 01:16 PM UTC
- Resolved
- Mar 22, 2026, 01:54 PM UTC
- Duration
- 1d
Affected: Cyber Shield Traffic FilteringCloudConnexa - Region Frankfurt, GermanyCloudConnexa - Region Zurich, SwitzerlandCloudConnexa - Region London, United KingdomCloudConnexa - Region Johannesburg, South Africa
Timeline · 4 updates
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investigating Mar 22, 2026, 11:52 AM UTC
We are investigating reports about slowness within the tunnel
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identified Mar 22, 2026, 12:12 PM UTC
We identified that the issue is related to CloudConnexa Cyber Shield Traffic Filtering. We have found a solution and are working to deploy it as soon as possible.
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monitoring Mar 22, 2026, 12:30 PM UTC
A fix to the problem was deployed and results are being monitored.
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resolved Mar 22, 2026, 01:54 PM UTC
This issue, related to the problems reported on slowness within the tunnel, has now been resolved. If you continue to experience any issues, please reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 10:28 AM UTC
- Resolved
- Dec 19, 2025, 12:25 PM UTC
- Duration
- 1h 56m
Affected: CloudConnexa SSO
Timeline · 4 updates
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investigating Dec 19, 2025, 10:28 AM UTC
We are investigating reports about issues in User Authentication connecting through CloudConnexa.
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identified Dec 19, 2025, 11:08 AM UTC
The issue has been identified and is isolated to the Import Profile via URL functionality in OpenVPN Connect. This is impacting user authentication when connecting through CloudConnexa. Other connection methods are not affected. We are currently working on a resolution and will provide further updates as progress is made.
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monitoring Dec 19, 2025, 11:15 AM UTC
A solution has been deployed to address the issue affecting user authentication when connecting through CloudConnexa via the Import Profile via URL functionality in OpenVPN Connect. We are currently monitoring the situation to ensure service stability and confirm that the issue is fully resolved.
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resolved Dec 19, 2025, 12:25 PM UTC
This issue related to the Import Profile via URL functionality in OpenVPN Connect when connecting through CloudConnexa has now been resolved. If you continue to experience any issues, please reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2025, 08:17 PM UTC
- Resolved
- Dec 16, 2025, 03:26 PM UTC
- Duration
- 3d 19h
Affected: CloudConnexa - Region São Paulo, Brazil
Timeline · 2 updates
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investigating Dec 12, 2025, 08:17 PM UTC
We are investigating reports about issues in the São Paulo CloudConnexa Region.
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resolved Dec 16, 2025, 03:26 PM UTC
São Paulo CloudConnexa Region issue is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 04:12 AM UTC
- Resolved
- Nov 27, 2025, 03:53 PM UTC
- Duration
- 11h 41m
Affected: CloudConnexa SSO
Timeline · 3 updates
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investigating Nov 27, 2025, 04:12 AM UTC
We are investigating reports about issues of importing new User Profile.
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monitoring Nov 27, 2025, 05:41 AM UTC
A fix to the problem was deployed and results are being monitored.
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resolved Nov 27, 2025, 03:53 PM UTC
CloudConnexa Importing Profile is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 09:58 PM UTC
- Resolved
- Nov 26, 2025, 11:39 PM UTC
- Duration
- 1h 41m
Affected: Access Server Billing PortalStatusUser ManagementNetwork ManagementCloudConnexa Subscription and Billing ManagementHost ManagementAccess Server Fixed License Purchase PortalAccess Groups ManagementCyber Shield Domain FilteringCyber Shield Traffic FilteringOpenVPN Support PortalAccess VisibilityAudit LogLog StreamingDNS LogCloudConnexa SSO
Timeline · 2 updates
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identified Nov 26, 2025, 09:58 PM UTC
Customers might encounter availability problems on portals like SSO (authentication), CloudConnexa UI, and Access Server Portal.
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resolved Nov 26, 2025, 11:39 PM UTC
The portals are back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 03:13 PM UTC
- Resolved
- Jan 27, 2026, 12:08 PM UTC
- Duration
- 62d 20h
Affected: Network Management
Timeline · 4 updates
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investigating Nov 25, 2025, 03:13 PM UTC
Investigating Reported Issues of IPsec Connectors (HA/Redundant Setup)
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investigating Dec 02, 2025, 10:11 PM UTC
Investigating: Potential Root Cause is identified, validating a permanent solution. Temporary solution: Suspend one of the IPsec Connectors to stabilize connectivity.
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monitoring Jan 26, 2026, 09:14 AM UTC
A fix to the problem was deployed and results are being monitored.
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resolved Jan 27, 2026, 12:08 PM UTC
IPsec Connector (HA/Redundant Setup) case is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 12:04 PM UTC
- Resolved
- Nov 21, 2025, 04:53 PM UTC
- Duration
- 4h 49m
Affected: CloudConnexa - Region Singapore , Singapore
Timeline · 2 updates
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investigating Nov 21, 2025, 12:04 PM UTC
We are investigating reports about issues in the CloudConnexa Region, Singapore.
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resolved Nov 21, 2025, 04:53 PM UTC
The CloudConnexa Region, Singapore, is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:06 PM UTC
- Resolved
- Nov 18, 2025, 06:01 PM UTC
- Duration
- 5h 55m
Affected: Access Server Billing PortalStatusUser ManagementNetwork ManagementCloudConnexa Subscription and Billing ManagementHost ManagementAccess Server Fixed License Purchase PortalAccess Groups ManagementAccess Server Software Repository (SW Update)Cyber Shield Domain FilteringAccess Server Subscription LicensingOpenVPN.net WebsiteCyber Shield Traffic FilteringOpenVPN Access Server AWS Tiered LicensingOpenVPN Support PortalAccess VisibilityAudit LogLog StreamingDNS LogCloudConnexa SSOCloudConnexa API
Timeline · 4 updates
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investigating Nov 18, 2025, 12:06 PM UTC
We are investigating reports about issues in accessing CloudConnexa Portal
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investigating Nov 18, 2025, 12:17 PM UTC
We are currently experiencing problems related to a CloudFlare global outage. We are investigating the problem.
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monitoring Nov 18, 2025, 02:51 PM UTC
A fix to the problem was deployed and results are being monitored.
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resolved Nov 18, 2025, 06:01 PM UTC
The CloudConnexa portal is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 02:06 PM UTC
- Resolved
- Oct 27, 2025, 08:02 PM UTC
- Duration
- 3d 5h
Affected: CloudConnexa - Region Toronto, Canada
Timeline · 3 updates
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investigating Oct 24, 2025, 03:52 PM UTC
We are investigating reports about issues in CloudConnexa Region Toronto, Canada
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investigating Oct 24, 2025, 04:18 PM UTC
We are continuing to investigate this issue.
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resolved Oct 27, 2025, 08:02 PM UTC
The CloudConnexa Region, Toronto, Canada, is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 01:17 AM UTC
- Resolved
- Oct 03, 2025, 08:03 AM UTC
- Duration
- 6h 45m
Affected: CloudConnexa - Region Ashburn, Virginia, USAAccess Server Billing PortalStatusCloudConnexa - Region Atlanta, Georgia, USAUser ManagementCloudConnexa - Region Boston, Massachusetts, USANetwork ManagementCloudConnexa Subscription and Billing ManagementCloudConnexa - Region Chicago, Illinois, USAHost ManagementAccess Server Fixed License Purchase PortalCloudConnexa - Region Columbus, Ohio, USAAccess Groups ManagementAccess Server Software Repository (SW Update)CloudConnexa - Region Dallas, Texas, USACyber Shield Domain FilteringAccess Server Subscription LicensingOpenVPN.net WebsiteCloudConnexa - Region Kansas City, Missouri, USACyber Shield Traffic FilteringOpenVPN Access Server AWS Tiered LicensingOpenVPN Support PortalCloudConnexa - Region Los Angeles, California, USAAccess VisibilityCloudConnexa - Region Miami, Florida, USAAudit LogCloudConnexa - Region Newark, New Jersey, USALog StreamingCloudConnexa - Region Portland, Oregon, USADNS LogCloudConnexa SSOCloudConnexa - Region San Jose, California, USACloudConnexa APICloudConnexa - Region Montreal, CanadaCloudConnexa - Region Toronto, CanadaCloudConnexa - Region Vancouver, CanadaCloudConnexa - Region Brussels, BelgiumCloudConnexa - Region Heisinki, FinlandCloudConnexa - Region Paris, FranceCloudConnexa - Region Frankfurt, GermanyCloudConnexa - Region Dublin, IrelandCloudConnexa - Region Milan, ItalyCloudConnexa - Region Amsterdam, NetherlandsCloudConnexa - Region Warsaw, PolandCloudConnexa - Region Madrid, SpainCloudConnexa - Region Stockholm, SwedenCloudConnexa - Region Zurich, SwitzerlandCloudConnexa - Region London, United KingdomCloudConnexa - Region Johannesburg, South AfricaCloudConnexa - Region Mumbai, IndiaCloudConnexa - Region Tel Aviv, IsraelCloudConnexa - Region Tokyo, JapanCloudConnexa - Region Singapore , SingaporeCloudConnexa - Region Sydney, AustraliaCloudConnexa - Region São Paulo, Brazil
Timeline · 3 updates
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investigating Oct 03, 2025, 01:17 AM UTC
We are currently investigating this issue.
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monitoring Oct 03, 2025, 04:24 AM UTC
We're starting to see recoveries and continuing to monitor.
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resolved Oct 03, 2025, 08:03 AM UTC
Services is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 11:11 AM UTC
- Resolved
- Oct 09, 2025, 03:36 PM UTC
- Duration
- 7d 4h
Affected: CloudConnexa - Region Brussels, BelgiumCloudConnexa - Region London, United Kingdom
Timeline · 4 updates
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investigating Oct 02, 2025, 11:11 AM UTC
We are investigating reports about issues in Brussels and London CloudConnexa Region
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investigating Oct 02, 2025, 11:59 AM UTC
We are continuing to investigate this issue.
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identified Oct 02, 2025, 06:08 PM UTC
The Brussels, Belgium, region is now operating normally. The issue in one of our data centers in the London region has already been identified, and work is underway to fix it.
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resolved Oct 09, 2025, 03:36 PM UTC
Brussels and London CloudConnexa Region issues is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2025, 09:49 AM UTC
- Resolved
- Sep 24, 2025, 02:21 PM UTC
- Duration
- 4h 32m
Affected: StatusUser ManagementNetwork ManagementHost ManagementAccess Groups ManagementCyber Shield Domain FilteringCyber Shield Traffic FilteringAccess VisibilityAudit LogLog StreamingDNS LogCloudConnexa SSOCloudConnexa API
Timeline · 4 updates
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investigating Sep 24, 2025, 09:49 AM UTC
We are investigating reports about issues in CloudConnexa Portal.
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monitoring Sep 24, 2025, 10:28 AM UTC
A fix has been implemented, and we are monitoring the results.
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monitoring Sep 24, 2025, 12:47 PM UTC
Following the implementation of the fix, we observed that services began stabilizing about an hour ago. We are continuing to closely monitor on our end to ensure everything remains stable. If you are still seeing issues, you need to logout and log back in and then try again.
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resolved Sep 24, 2025, 02:21 PM UTC
CloudConnexa Portal is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 12:08 PM UTC
- Resolved
- Sep 11, 2025, 07:38 AM UTC
- Duration
- 19h 30m
Affected: CloudConnexa - Region London, United Kingdom
Timeline · 2 updates
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investigating Sep 10, 2025, 12:08 PM UTC
We are investigating reports about issues in the London Region IPsec.
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resolved Sep 11, 2025, 07:38 AM UTC
The CloudConnexa London Region for IPsec is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 10:57 AM UTC
- Resolved
- Aug 20, 2025, 12:19 PM UTC
- Duration
- 1h 21m
Affected: CloudConnexa - Region Columbus, Ohio, USA
Timeline · 2 updates
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investigating Aug 20, 2025, 10:57 AM UTC
We are investigating reports about issues connecting via Columbus CloudConnexa region.
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resolved Aug 20, 2025, 12:19 PM UTC
Columbus CloudConnexa region issue is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 12, 2025, 01:06 PM UTC
- Resolved
- Jul 17, 2025, 05:52 PM UTC
- Duration
- 5d 4h
Affected: CloudConnexa - Region Ashburn, Virginia, USACloudConnexa - Region Atlanta, Georgia, USACloudConnexa - Region Boston, Massachusetts, USACloudConnexa - Region Chicago, Illinois, USACloudConnexa - Region Columbus, Ohio, USACloudConnexa - Region Dallas, Texas, USACloudConnexa - Region Kansas City, Missouri, USACloudConnexa - Region Los Angeles, California, USACloudConnexa - Region Miami, Florida, USACloudConnexa - Region Newark, New Jersey, USACloudConnexa - Region Portland, Oregon, USACloudConnexa - Region San Jose, California, USACloudConnexa - Region Montreal, CanadaCloudConnexa - Region Toronto, CanadaCloudConnexa - Region Vancouver, CanadaCloudConnexa - Region Brussels, BelgiumCloudConnexa - Region Heisinki, FinlandCloudConnexa - Region Paris, FranceCloudConnexa - Region Frankfurt, GermanyCloudConnexa - Region Dublin, IrelandCloudConnexa - Region Milan, ItalyCloudConnexa - Region Amsterdam, NetherlandsCloudConnexa - Region Warsaw, PolandCloudConnexa - Region Madrid, SpainCloudConnexa - Region Stockholm, SwedenCloudConnexa - Region Zurich, SwitzerlandCloudConnexa - Region London, United KingdomCloudConnexa - Region Johannesburg, South AfricaCloudConnexa - Region Mumbai, IndiaCloudConnexa - Region Tel Aviv, IsraelCloudConnexa - Region Tokyo, JapanCloudConnexa - Region Singapore , SingaporeCloudConnexa - Region Sydney, AustraliaCloudConnexa - Region São Paulo, Brazil
Timeline · 4 updates
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investigating Jul 12, 2025, 01:06 PM UTC
We are investigating reports about issues in CloudConnexa Regions.
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identified Jul 15, 2025, 04:00 PM UTC
After a thorough investigation, we have identified the root cause of the problem affecting the CloudConnexa regions. We are working to deploy a solution as soon as possible.
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monitoring Jul 17, 2025, 02:31 PM UTC
A fix to the problem was deployed and results are being monitored.
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resolved Jul 17, 2025, 05:52 PM UTC
The CloudConnexa Regions are no longer presenting issues. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2025, 01:01 PM UTC
- Resolved
- Jul 02, 2025, 06:11 PM UTC
- Duration
- 23d 5h
Affected: Network Management
Timeline · 3 updates
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investigating Jun 09, 2025, 01:01 PM UTC
We are investigating reports about issues in IPsec with CloudConnexa
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identified Jun 10, 2025, 10:12 PM UTC
We have identified a problem in our load balancing between IPsec connectors when a Connector is disconnected. While we work on a permanent fix, the problem can be mitigated by removing the unused/disconnected connector.
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resolved Jul 02, 2025, 06:11 PM UTC
IPsec is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.
Read the full incident report →
