OpenVPN incident

Investigating problems reported on accessing CloudConnexa Portal

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on November 18, 2025 affecting Access Server Billing Portal and Status and 1 more component, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:06 PM UTC
Resolved
Nov 18, 2025, 06:01 PM UTC
Duration
5h 55m
Detected by Pingoru
Nov 18, 2025, 12:06 PM UTC

Affected components

Access Server Billing PortalStatusUser ManagementNetwork ManagementCloudConnexa Subscription and Billing ManagementHost ManagementAccess Server Fixed License Purchase PortalAccess Groups ManagementAccess Server Software Repository (SW Update)Cyber Shield Domain Filtering

Update timeline

  1. investigating Nov 18, 2025, 12:06 PM UTC

    We are investigating reports about issues in accessing CloudConnexa Portal

  2. investigating Nov 18, 2025, 12:17 PM UTC

    We are currently experiencing problems related to a CloudFlare global outage. We are investigating the problem.

  3. monitoring Nov 18, 2025, 02:51 PM UTC

    A fix to the problem was deployed and results are being monitored.

  4. resolved Nov 18, 2025, 06:01 PM UTC

    The CloudConnexa portal is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.