OpenVPN incident

Investigating problems reported on IPsec Connector (HA/Redundant Setup)

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on November 25, 2025 affecting Network Management, lasting 62d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 03:13 PM UTC
Resolved
Jan 27, 2026, 12:08 PM UTC
Duration
62d 20h
Detected by Pingoru
Nov 25, 2025, 03:13 PM UTC

Affected components

Network Management

Update timeline

  1. investigating Nov 25, 2025, 03:13 PM UTC

    Investigating Reported Issues of IPsec Connectors (HA/Redundant Setup)

  2. investigating Dec 02, 2025, 10:11 PM UTC

    Investigating: Potential Root Cause is identified, validating a permanent solution. Temporary solution: Suspend one of the IPsec Connectors to stabilize connectivity.

  3. monitoring Jan 26, 2026, 09:14 AM UTC

    A fix to the problem was deployed and results are being monitored.

  4. resolved Jan 27, 2026, 12:08 PM UTC

    IPsec Connector (HA/Redundant Setup) case is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.