OpenVPN incident

Investigating problems reported on slowness within the tunnel

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on March 21, 2026 affecting Cyber Shield Traffic Filtering and CloudConnexa - Region Frankfurt, Germany and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2026, 01:16 PM UTC
Resolved
Mar 22, 2026, 01:54 PM UTC
Duration
1d
Detected by Pingoru
Mar 21, 2026, 01:16 PM UTC

Affected components

Cyber Shield Traffic FilteringCloudConnexa - Region Frankfurt, GermanyCloudConnexa - Region Zurich, SwitzerlandCloudConnexa - Region London, United KingdomCloudConnexa - Region Johannesburg, South Africa

Update timeline

  1. investigating Mar 22, 2026, 11:52 AM UTC

    We are investigating reports about slowness within the tunnel

  2. identified Mar 22, 2026, 12:12 PM UTC

    We identified that the issue is related to CloudConnexa Cyber Shield Traffic Filtering. We have found a solution and are working to deploy it as soon as possible.

  3. monitoring Mar 22, 2026, 12:30 PM UTC

    A fix to the problem was deployed and results are being monitored.

  4. resolved Mar 22, 2026, 01:54 PM UTC

    This issue, related to the problems reported on slowness within the tunnel, has now been resolved. If you continue to experience any issues, please reach out to Support. Thank you for your patience.