OpenVPN incident

Investigating problems reported on CloudConnexa Portal

Major Resolved View vendor source →

OpenVPN experienced a major incident on September 24, 2025 affecting Status and User Management and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 09:49 AM UTC
Resolved
Sep 24, 2025, 02:21 PM UTC
Duration
4h 32m
Detected by Pingoru
Sep 24, 2025, 09:49 AM UTC

Affected components

StatusUser ManagementNetwork ManagementHost ManagementAccess Groups ManagementCyber Shield Domain FilteringCyber Shield Traffic FilteringAccess VisibilityAudit LogLog Streaming

Update timeline

  1. investigating Sep 24, 2025, 09:49 AM UTC

    We are investigating reports about issues in CloudConnexa Portal.

  2. monitoring Sep 24, 2025, 10:28 AM UTC

    A fix has been implemented, and we are monitoring the results.

  3. monitoring Sep 24, 2025, 12:47 PM UTC

    Following the implementation of the fix, we observed that services began stabilizing about an hour ago. We are continuing to closely monitor on our end to ensure everything remains stable. If you are still seeing issues, you need to logout and log back in and then try again.

  4. resolved Sep 24, 2025, 02:21 PM UTC

    CloudConnexa Portal is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.