OpenVPN incident

Investigating problems reported on CloudConnexa Regions.

Notice Resolved View vendor source →

OpenVPN experienced a notice incident on July 12, 2025 affecting CloudConnexa - Region Ashburn, Virginia, USA and CloudConnexa - Region Atlanta, Georgia, USA and 1 more component, lasting 5d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2025, 01:06 PM UTC
Resolved
Jul 17, 2025, 05:52 PM UTC
Duration
5d 4h
Detected by Pingoru
Jul 12, 2025, 01:06 PM UTC

Affected components

CloudConnexa - Region Ashburn, Virginia, USACloudConnexa - Region Atlanta, Georgia, USACloudConnexa - Region Boston, Massachusetts, USACloudConnexa - Region Chicago, Illinois, USACloudConnexa - Region Columbus, Ohio, USACloudConnexa - Region Dallas, Texas, USACloudConnexa - Region Kansas City, Missouri, USACloudConnexa - Region Los Angeles, California, USACloudConnexa - Region Miami, Florida, USACloudConnexa - Region Newark, New Jersey, USA

Update timeline

  1. investigating Jul 12, 2025, 01:06 PM UTC

    We are investigating reports about issues in CloudConnexa Regions.

  2. identified Jul 15, 2025, 04:00 PM UTC

    After a thorough investigation, we have identified the root cause of the problem affecting the CloudConnexa regions. We are working to deploy a solution as soon as possible.

  3. monitoring Jul 17, 2025, 02:31 PM UTC

    A fix to the problem was deployed and results are being monitored.

  4. resolved Jul 17, 2025, 05:52 PM UTC

    The CloudConnexa Regions are no longer presenting issues. If you continue to experience any troubles, reach out to Support. Thank you for your patience.