OpenVPN incident

Investigating problems reported on User Authentication

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on December 19, 2025 affecting CloudConnexa SSO, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 10:28 AM UTC
Resolved
Dec 19, 2025, 12:25 PM UTC
Duration
1h 56m
Detected by Pingoru
Dec 19, 2025, 10:28 AM UTC

Affected components

CloudConnexa SSO

Update timeline

  1. investigating Dec 19, 2025, 10:28 AM UTC

    We are investigating reports about issues in User Authentication connecting through CloudConnexa.

  2. identified Dec 19, 2025, 11:08 AM UTC

    The issue has been identified and is isolated to the Import Profile via URL functionality in OpenVPN Connect. This is impacting user authentication when connecting through CloudConnexa. Other connection methods are not affected. We are currently working on a resolution and will provide further updates as progress is made.

  3. monitoring Dec 19, 2025, 11:15 AM UTC

    A solution has been deployed to address the issue affecting user authentication when connecting through CloudConnexa via the Import Profile via URL functionality in OpenVPN Connect. We are currently monitoring the situation to ensure service stability and confirm that the issue is fully resolved.

  4. resolved Dec 19, 2025, 12:25 PM UTC

    This issue related to the Import Profile via URL functionality in OpenVPN Connect when connecting through CloudConnexa has now been resolved. If you continue to experience any issues, please reach out to Support. Thank you for your patience.