OpenVPN incident

We are aware of international fiber issues that may be affecting some of our services. Our team is actively investigating, and we will provide further updates as soon as more information becomes available.

Minor Resolved View vendor source →

OpenVPN experienced a minor incident on October 3, 2025 affecting CloudConnexa - Region Ashburn, Virginia, USA and Access Server Billing Portal and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 01:17 AM UTC
Resolved
Oct 03, 2025, 08:03 AM UTC
Duration
6h 45m
Detected by Pingoru
Oct 03, 2025, 01:17 AM UTC

Affected components

CloudConnexa - Region Ashburn, Virginia, USAAccess Server Billing PortalStatusCloudConnexa - Region Atlanta, Georgia, USAUser ManagementCloudConnexa - Region Boston, Massachusetts, USANetwork ManagementCloudConnexa Subscription and Billing ManagementCloudConnexa - Region Chicago, Illinois, USAHost Management

Update timeline

  1. investigating Oct 03, 2025, 01:17 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2025, 04:24 AM UTC

    We're starting to see recoveries and continuing to monitor.

  3. resolved Oct 03, 2025, 08:03 AM UTC

    Services is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.