Is Octopus Smart Signage down?

Status: Identified "Summary: The analytics server is currently experiencing high load, resulting in degraded response times. The root cause has been identified and a fix is actively being applied. Impact: Analytics services are responding slowly or may be intermittently unavailable for end users. Current Status: Issue identified. Mitigation in progress. Next Update: Will be provided once the fix has been deployed and the service is confirmed stable. " Affected components Analytics Service (Full outage)

Status: Monitoring "Status: Resolved — Monitoring The issue affecting the analytics server has been resolved. The fix has been successfully applied and the service is back to normal operation. The team is actively monitoring to ensure stability is maintained. No further action is required at this time. This incident will be closed once the monitoring period is complete. " Affected components Analytics Service (Degraded performance)

Status: Resolved "Status: Resolved ✓ The analytics server high load incident has been fully resolved. The fix was applied successfully, the service operated normally during the monitoring period, and no further issues were detected. This incident is now closed. " Affected components Analytics Service (Operational)

Status: Investigating "Summary: A critical issue has been identified where users are being unexpectedly logged out of the CMS immediately upon uploading content to a folder. The session is being invalidated during the upload process, completely disrupting user operations. Current Status: The issue is currently under active investigation. The engineering team is analyzing the root cause, focusing on the relationship between the folder content upload mechanism and the CMS session management layer. Impact: All users attempting to upload content to folders via the CMS are experiencing forced session termination. This prevents any content upload operations from being completed and requires users to repeatedly re-authenticate, causing significant workflow disruption. Suspected Area: The session logout behavior appears to be triggered during or immediately after a folder content upload action. Root cause has not yet been confirmed. Next Steps: • Investigate session handling and token validation logic during file upload requests • Analyze server logs around the time of upload to identify session invalidation triggers • Check for potential CSRF token mismatches, auth middleware interference, or timeout misconfiguration • Reproduce the issue in a staging environment for controlled diagnosis ⚠️ This incident is actively being investigated. Further updates will follow as findings become available. " Affected components CMS (Degraded performance)

Status: Resolved The issue causing users to be unexpectedly logged out of the CMS during folder content uploads has been resolved. Root Cause The session invalidation was triggered during the folder content upload process due to an interference in the auth middleware / CSRF token validation logic during file upload requests. Resolution The relevant session handling and token validation logic has been reviewed and corrected. The fix has been deployed and verified in the production environment. Verification Folder content uploads can now be completed successfully without session termination. Users no longer need to re-authenticate mid-operation. Impact Summary All users attempting to upload content to folders via the CMS were affected. Normal operations have been fully restored. Affected components CMS (Operational)