Octopus Smart Signage incident
Payment service unavailable after scheduled deployment
Resolved after 3 minutes, affecting Payment Service, on September 23, 2026.
The payment service was restored at 06:48 UTC and is operating normally. Total impact was approximately eight minutes. Payments attempted during the outage were not processed and can be retried; no data was lost. We are extending the container start-up limit and reviewing our deployment process to prevent a recurrence.
Affected components
Update timeline
- identified Sep 23, 2026, 06:44 AM UTC
Following a routine deployment at 06:40 UTC, the payment service failed to start within its start-up window and became unavailable. Payment requests made during this period will fail. Other services are unaffected. We have identified the cause and the service is being restarted.
- resolved Sep 23, 2026, 06:48 AM UTC
The payment service was restored at 06:48 UTC and is operating normally. Total impact was approximately eight minutes. Payments attempted during the outage were not processed and can be retried; no data was lost. We are extending the container start-up limit and reviewing our deployment process to prevent a recurrence.
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