Octopus Smart Signage Outage History

Octopus Smart Signage is up right now

Octopus Smart Signage had 15 outages in the last 2 years totaling 430h 24m of downtime — averaging 0.6 incidents per month.

There were 15 Octopus Smart Signage outages since July 2, 2025 totaling 430h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.octopussignage.com

Minor May 9, 2026

Analytics Server Degraded Response / High Load Incident

Detected by Pingoru
May 09, 2026, 07:42 AM UTC
Resolved
May 09, 2026, 07:42 AM UTC
Duration
—
Affected: Analytics Service
Timeline · 3 updates
  1. identified May 09, 2026, 07:19 AM UTC

    Status: Identified "Summary: The analytics server is currently experiencing high load, resulting in degraded response times. The root cause has been identified and a fix is actively being applied. Impact: Analytics services are responding slowly or may be intermittently unavailable for end users. Current Status: Issue identified. Mitigation in progress. Next Update: Will be provided once the fix has been deployed and the service is confirmed stable. " Affected components Analytics Service (Full outage)

  2. monitoring May 09, 2026, 07:33 AM UTC

    Status: Monitoring "Status: Resolved — Monitoring The issue affecting the analytics server has been resolved. The fix has been successfully applied and the service is back to normal operation. The team is actively monitoring to ensure stability is maintained. No further action is required at this time. This incident will be closed once the monitoring period is complete. " Affected components Analytics Service (Degraded performance)

  3. resolved May 09, 2026, 07:42 AM UTC

    Status: Resolved "Status: Resolved ✓ The analytics server high load incident has been fully resolved. The fix was applied successfully, the service operated normally during the monitoring period, and no further issues were detected. This incident is now closed. " Affected components Analytics Service (Operational)

Read the full incident report →

Minor February 24, 2026

Device Status Monitoring Issue in CMS

Detected by Pingoru
Feb 24, 2026, 02:53 PM UTC
Resolved
Feb 24, 2026, 02:53 PM UTC
Duration
—
Affected: CMS ServiceCMSReport Service
Timeline · 2 updates
  1. investigating Feb 24, 2026, 01:45 PM UTC

    Status: Investigating We are currently experiencing an issue affecting device status monitoring within the CMS. At this time, screen connectivity statuses (online/offline) cannot be accurately tracked or displayed in the CMS dashboard. Our technical team is actively investigating the root cause of the issue. There is no confirmed impact on content playback at this stage; the issue is limited to status visibility within the CMS. We will provide further updates as soon as more information becomes available. Affected components CMS Service (Degraded performance) Report Service (Full outage) CMS (Degraded performance)

  2. resolved Feb 24, 2026, 02:53 PM UTC

    Status: Resolved The issue affecting device status monitoring in the CMS has been resolved. Screen connectivity statuses (online/offline) are now being reported and displayed correctly in the CMS dashboard. Our technical team has implemented the necessary fixes to restore normal monitoring functionality. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding. Affected components CMS Service (Operational) Report Service (Operational) CMS (Operational)

Read the full incident report →

Minor February 24, 2026

LG Displays Running Octopus Software Version 5.x Send Incorrect Heartbeat Data Causing Wrong Online/Offline Status in CMS

Detected by Pingoru
Feb 24, 2026, 01:43 PM UTC
Resolved
Feb 24, 2026, 01:43 PM UTC
Duration
—
Affected: Report Service
Timeline · 2 updates
  1. identified Feb 09, 2026, 08:23 AM UTC

    Status: Identified LG display devices running Octopus software version 5.x do not send heartbeat data correctly to the CMS. Because of this issue, the CMS cannot reliably determine the actual connectivity status of these devices. As a result, affected LG displays may be shown as offline while they are actually online, or online while they are offline, which leads to inaccurate online/offline device counts in the CMS dashboard. This issue is specific to LG devices using Octopus software version 5.x and does not affect devices running other Octopus versions or different hardware brands. Affected components Report Service (Degraded performance)

  2. resolved Feb 24, 2026, 01:43 PM UTC

    Status: Resolved The issue affecting LG display devices running Octopus software version 5.x has been resolved. Previously, these devices were not sending heartbeat data correctly to the CMS, which caused inaccurate device connectivity status reporting. As a result, some LG displays were incorrectly shown as online or offline in the CMS dashboard. The heartbeat communication mechanism has been corrected, and device status reporting is now functioning as expected. This issue was limited to LG devices using Octopus software version 5.x. Devices running other Octopus versions or different hardware brands were not affected. We appreciate your patience during this process. Affected components Report Service (Operational)

Read the full incident report →