Resolved after 12 days 16 hours, affecting Mail Service, on July 28, 2026.
Email delivery has been restored. Outgoing emails — including notifications, ticket updates, password resets, and system alerts — are now being sent through our own mail infrastructure and are being delivered as expected. If you were expecting an email during the outage and did not receive it, please re-trigger the action (for example, request a new password reset link). We are continuing to monitor the system to ensure everything remains stable. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Jul 28, 2026, 10:30 AM UTC
We are currently investigating an issue with our email service. Outgoing emails — including notifications, ticket updates, and system alerts — may be delayed or not delivered. The panel and all other features are working normally, and content playback on screens is not affected. We will share an update as soon as we have more information. We apologize for any inconvenience.
- identified Jul 28, 2026, 11:05 AM UTC
We have identified the root cause of the issue affecting email delivery. The problem originates from our third-party email service provider, and outgoing emails — including notifications, ticket updates, password resets, and system alerts — are currently not being delivered. Our team is migrating email delivery to our own mail infrastructure to restore service as quickly as possible. Emails sent during this period may need to be re-triggered once the migration is complete. The panel and all other features are working normally, and content playback on screens is not affected. We will share an update as soon as the migration is complete. We apologize for any inconvenience.
- monitoring Jul 28, 2026, 02:01 PM UTC
Email delivery has been restored. Outgoing emails — including notifications, ticket updates, password resets, and system alerts — are now being sent through our own mail infrastructure and are being delivered as expected. If you were expecting an email during the outage and did not receive it, please re-trigger the action (for example, request a new password reset link). We are continuing to monitor the system to ensure everything remains stable. We apologize for any inconvenience this may have caused.
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