Nuance Outage History
Nuance is up right nowPingoru has recorded 40 incidents for Nuance: 40 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 31 of 720 (4%) |
| May 2026 | 2 | 19 of 744 (3%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 4 | 2 of 744 (0%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 2 | 1 of 744 (0%) |
| November 2026 | 1 | 3 of 142 (2%) |
Incidents, newest first
Minor November 6, 2026 [NMC-US] - EntraID SSO Login Failure to NMC 2h 58m Nuance Management Center (United States), Nuance Management Center (Canada), Nuance Management Center (France), Nuance Management Center (Germany) and 3 more
Started Nov 06, 2026, 03:29 PM UTC· resolved Nov 06, 2026, 06:28 PM UTC
- identified Nov 06, 2026, 03:29 PM UTC
Microsoft has identified an issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- identified Nov 06, 2026, 03:32 PM UTC
Microsoft has identified an issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- identified Nov 06, 2026, 04:34 PM UTC
We are continuing the investigation on issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- monitoring Nov 06, 2026, 05:45 PM UTC
A fix has been implemented region wise and we are monitoring. US NMC customers should be able to login to NMC with Entra ID. CA is being worked on and the rest of the regions. Symptoms may have included: Issue with users unable to login to NMC using EntraID SSO authentication. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- monitoring Nov 06, 2026, 05:58 PM UTC
A fix has been implemented region wise and we are monitoring. US & CA NMC customers should be able to login to NMC with Entra ID. The other regions are being worked on and we will update accordingly. Symptoms may have included: Issue with users unable to login to NMC using EntraID SSO authentication. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- monitoring Nov 06, 2026, 06:26 PM UTC
Microsoft has remediated an issue with users unable to login to NMC using EntraID SSO authentication. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
- resolved Nov 06, 2026, 06:28 PM UTC
Microsoft has remediated an issue with users unable to login to NMC using EntraID SSO authentication. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.
Notice October 23, 2026 Security update: PHP Security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) 6d 23h DAX Copilot Mobile - Login (US-01), DAX Copilot for DMO - Login (US-01), Dragon Medical One - Login (United States), Dragon Medical One - Login (Canada) and 7 more
Started Oct 23, 2026, 07:01 PM UTC· resolved Oct 30, 2026, 06:12 PM UTC
- monitoring Oct 23, 2026, 07:01 PM UTC
Microsoft is aware of and actively monitoring the PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619) and related activity. Based on the information currently available, Microsoft has found no evidence that these vulnerabilities have been exploited in connection with the following Microsoft-operated and developed systems: • Dragon Medical One • DAX Copilot • Dragon Copilot
- monitoring Oct 23, 2026, 07:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 23, 2026, 07:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2026, 06:12 PM UTC
This incident has been resolved.
Minor October 9, 2026 DAX US2 1h 10m DAX Copilot for Epic - Summary Generation & Delivery (US-02), DAX Copilot for DMO - Summary Availability (US-02)
Started Oct 09, 2026, 02:16 PM UTC· resolved Oct 09, 2026, 03:26 PM UTC
- identified Oct 09, 2026, 02:16 PM UTC
Microsoft has identified an issue affecting the users in one of the US regions. Symptoms- draft generation failures. Teams are working on this and will update as we have more information. Thank you for your patience.
- identified Oct 09, 2026, 02:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 03:06 PM UTC
Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users. Symptoms: Delay in draft generation. Impact start time: 09:28 AM ET Mitigation time: 10:30 AM ET All drafts have now been delivered, and we are actively monitoring the system. Thank you for your patience and continued partnership.
- resolved Oct 09, 2026, 03:26 PM UTC
This incident has been resolved.
Minor September 14, 2026 Possible DAX/Dragon Copilot Impact 4h 38m DAX Copilot Mobile - Audio Upload (US-01), DAX Copilot for Epic - Audio Recording (US-01)
Started Sep 14, 2026, 02:45 PM UTC· resolved Sep 14, 2026, 07:23 PM UTC
- investigating Sep 14, 2026, 02:45 PM UTC
Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
- identified Sep 14, 2026, 03:11 PM UTC
Microsoft is currently investigating an issue that may be intermittently impacting Dax/Dragon Copilot users. Symptoms may include Users may experience error 'unable to launch Dax Copilot' Users may experience error 'Visit recording could not be started' Subsequent tries may be met with success as this is intermittent in nature. We will provide additional updates as more information becomes available.
- resolved Sep 14, 2026, 07:23 PM UTC
This incident has been resolved.
Minor September 10, 2026 Possible DAX/Dragon Copilot Impact 1h 49m Nuance Management Center (United States), DAX Copilot for DMO - Login (US-01), Dragon Medical One - Login (United States), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Sep 10, 2026, 07:20 PM UTC· resolved Sep 10, 2026, 09:10 PM UTC
- identified Sep 10, 2026, 07:20 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter. More details will be provided when information is available.
- identified Sep 10, 2026, 07:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 08:15 PM UTC
Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We will provide additional updates as more information becomes available. We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.
- monitoring Sep 10, 2026, 08:53 PM UTC
Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms may have included: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.
- monitoring Sep 10, 2026, 08:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 09:10 PM UTC
This incident has been resolved.
Minor August 28, 2026 Possible DAX/Dragon Copilot Impact 7h 38m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Aug 28, 2026, 06:58 AM UTC· resolved Aug 28, 2026, 02:37 PM UTC
- identified Aug 28, 2026, 06:58 AM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
- identified Aug 28, 2026, 07:01 AM UTC
Microsoft is investigating a service disruption in our US Data Center affecting DAX/Dragon Copilot for Physicians and Nurses products. Symptoms may include • Dragon/DAX Copilot Standalone o Users could continue to dictate and create recordings. o Users could not access generated summaries through the UI. o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers. • Embedded customers (Epic/EHR integrated): o Summary delivery continued. o Sidecar/UI experience was unavailable. o Generated summaries were still expected to be delivered. Our engineering teams are actively working to mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- identified Aug 28, 2026, 07:46 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 28, 2026, 08:38 AM UTC
Microsoft continues to investigate the issue impacting a backend service in our US Data Center affecting DAX/Dragon Copilot for Physicians and Nurses . Symptoms may include • Dragon/DAX Copilot Standalone o Users could continue to dictate and create recordings. o Users could not access generated summaries through the UI. o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers. • Embedded customers (Epic/EHR integrated): o Summary delivery continued. o Sidecar/UI experience was unavailable. o Generated summaries were still expected to be delivered. Current Status Our engineering teams are actively working to mitigate impact following the identified issue that a datacenter supporting Dragon and DAX Copilot functionality has experienced a power event. We are working to perform recovery operations to restore the affected compute resources while in parallel performing a failover to healthy infrastructure to restore service more quickly. We will continue to monitor the situation and provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership and patience while we work to return to normal service levels as quickly as possible.
- monitoring Aug 28, 2026, 10:41 AM UTC
Microsoft continues to actively address the issue impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment. Current Status We completed the failover to redundant service infrastructure, however our monitoring determined that the impact continued. Alongside this we confirmed that the power event impacting a datacenter supporting Dragon/DAX Copilot functionality has recovered and the impacted resources have been restored. As such, we are reverting the failover back to the previous known good configuration Symptoms may include • Dragon/DAX Copilot Standalone o Users could continue to dictate and create recordings. o Users could not access generated summaries through the UI. o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers. • Embedded customers (Epic/EHR integrated): o Summary delivery continued. o Sidecar/UI experience may have been unavailable or intermittently impacted. o Generated summaries were still expected to be delivered. Ongoing Actions Microsoft continues to closely monitor service health while completing recovery and validation activities. We remain focused on restoring all functionality and ensuring a stable customer experience. We will provide additional updates as more information becomes available. We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.
- monitoring Aug 28, 2026, 12:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 28, 2026, 02:37 PM UTC
Microsoft has remediated the issue that was impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment. Final Status: Before completing the failover revert, we confirmed that the earlier mitigation actions had restored users’ ability to load and access generated summaries through the user interface. This is the final update on the incident. Preliminary Root Cause: A datacenter supporting Dragon and DAX Copilot functionality experienced a power event, leading to impact.
Critical August 28, 2026 Identified DAX/Dragon Copilot Impact 13m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Aug 28, 2026, 06:46 AM UTC· resolved Aug 28, 2026, 06:59 AM UTC
- investigating Aug 28, 2026, 06:46 AM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
- identified Aug 28, 2026, 06:49 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2026, 06:49 AM UTC
We are continuing to work on a fix for this issue.
Notice August 13, 2026 DAX Copilot for DMO failing to provide summary 2h 59m DAX Copilot for DMO - Summary Availability (US-01)
Started Aug 13, 2026, 02:00 PM UTC· resolved Aug 13, 2026, 04:59 PM UTC
- investigating Aug 13, 2026, 02:00 PM UTC
We are currently investigating this issue.
- investigating Aug 13, 2026, 02:21 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for DMO customers. The symptoms include: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery Clinicians are able to successfully record encounters, but the completed summary is not available or delayed after upload. There is no known data loss and impacted encounters will be successfully processed once this issue is mitigated. Thank you for your patience and continued partnership.
- identified Aug 13, 2026, 02:49 PM UTC
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery At this time, clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. We are actively working to reprocess any encounters that were impacted by this incident to make the summaries available. There is no known data loss and impacted encounters will be successfully processed. We will provide additional communication to update the status of the recovery efforts. Thank you for your patience and continued partnership.
- resolved Aug 13, 2026, 04:59 PM UTC
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. Thank you for your patience and continued partnership.
Notice August 12, 2026 Issue with Accessing the support team via Phone 23h 4m
Started Aug 12, 2026, 06:32 PM UTC· resolved Aug 13, 2026, 05:37 PM UTC
- investigating Aug 12, 2026, 06:32 PM UTC
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- resolved Aug 13, 2026, 05:37 PM UTC
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
Notice August 4, 2026 Possible DAX/Dragon Copilot Impact 8d 4h DAX Copilot for Epic - Audio Recording (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Aug 04, 2026, 02:10 PM UTC· resolved Aug 12, 2026, 06:30 PM UTC
- investigating Aug 04, 2026, 02:10 PM UTC
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
- identified Aug 04, 2026, 02:45 PM UTC
Microsoft has identified an issue affecting Dragon Copilot Desktop and DAX Copilot for Epic ambient users. Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch Dax Copilot Engineers are currently engaged and working toward remediation. Thank you for your patience and continued partnership.
- monitoring Aug 04, 2026, 04:02 PM UTC
Microsoft has resolved an intermittent issue that affected some Dragon Copilot Desktop and DAX Copilot for Epic ambient users. While the issue is no longer impacting users, we continue to monitor the environment and investigate the underlying root cause. Impacted users may have experienced one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch DAX Copilot Thank you for your patience and continued partnership.
- resolved Aug 12, 2026, 06:30 PM UTC
This incident has been resolved.
Notice August 1, 2026 Possible NMS/NMC Impact 50m Nuance Management Center (United States)
Started Aug 01, 2026, 10:59 PM UTC· resolved Aug 01, 2026, 11:50 PM UTC
- investigating Aug 01, 2026, 10:59 PM UTC
We are currently investigating an issue where admins may not be able to add new users to NMC. We will provide an update shortly
- resolved Aug 01, 2026, 11:50 PM UTC
Upon investigation a regional issue was identified and has been immediately remediated.
Notice July 15, 2026 Error Code: SerializationFailure Details: Unexpected token 2h 30m DAX Copilot for Epic - Audio Recording (US-01)
Started Jul 15, 2026, 12:57 PM UTC· resolved Jul 15, 2026, 03:27 PM UTC
- investigating Jul 15, 2026, 12:57 PM UTC
Microsoft is investigating the above error reported.
- identified Jul 15, 2026, 01:18 PM UTC
Microsoft has identified the above reported error and working on remediation.
- identified Jul 15, 2026, 01:39 PM UTC
Microsoft is investigating an issue affecting Dragon and DAX Copilot for EPIC ambient users on Epic Nebula. DAX/Dragon Copilot launch in Epic Haiku was failing with the following message: An error was encountered while communicating with the server. Seek assistance from an administrator if the problem persists. Code: SerializationFailure Details: Unexpected token. Impact is specifically attributed to: Ambient users on Epic Nebula. Remediation actions have been taken and improved performance has been observed. Microsoft is closely monitoring and will update the status accordingly. Thank you for your patience and continued partnership.
- monitoring Jul 15, 2026, 02:26 PM UTC
Microsoft has remediated an issue affecting Dragon and DAX Copilot for EPIC ambient users on Epic Nebula. DAX/Dragon Copilot launch in Epic Haiku was failing with the following message: An error was encountered while communicating with the server. Seek assistance from an administrator if the problem persists. Code: SerializationFailure Details: Unexpected token. Impact is specifically attributed to: Ambient users on Epic Nebula. Thank you for your patience and continued partnership.
- resolved Jul 15, 2026, 03:27 PM UTC
This incident has been resolved.
Notice July 14, 2026 Error Code: SerializationFailure Details: Unexpected token 1h 35m DAX Copilot for Epic - Audio Recording (US-01)
Started Jul 14, 2026, 03:50 PM UTC· resolved Jul 14, 2026, 05:25 PM UTC
- investigating Jul 14, 2026, 03:50 PM UTC
Microsoft is currently investigating reports of this error.
- monitoring Jul 14, 2026, 04:57 PM UTC
An issue affecting Dragon and DAX Copilot for EPIC ambient users on Epic Nebula is resolved. DAX/Dragon Copilot launch in Epic Haiku was failing with the following message: An error was encountered while communicating with the server. Seek assistance from an administrator if the problem persists. Code: SerializationFailure Details: Unexpected token. Impact is specifically attributed to: Ambient users on Epic Nebulas. Epic has identified and remediated the issue at their end as of 11:36am ET and are actively monitoring. Thank you for your patience and continued partnership.
- resolved Jul 14, 2026, 05:25 PM UTC
This incident has been resolved.
Notice July 2, 2026 Possible DAX/Dragon Copilot Impact 13h 3m DAX Copilot Mobile - Login (US-01), DAX Copilot for DMO - Login (US-01), DAX Copilot Mobile - Audio Upload (US-01), DAX Copilot for DMO - Summary Availability (US-01) and 4 more
Started Jul 02, 2026, 04:18 AM UTC· resolved Jul 02, 2026, 05:22 PM UTC
- identified Jul 02, 2026, 04:18 AM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
- monitoring Jul 02, 2026, 05:15 AM UTC
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers. Symptoms may have included Unable to login to DAX Copilot Error message stating "Unable to launch DAX Copilot" Error message stating "Dragon Copilot is currently unavailable" Our engineering teams will continue to closely monitor the service to ensure stability . We apologize for any inconvenience and appreciate your continued partnership
- monitoring Jul 02, 2026, 05:52 AM UTC
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers. Symptoms may have included Unable to login to DAX Copilot Error message stating "Unable to launch DAX Copilot" Error message stating "Dragon Copilot is currently unavailable" Our engineering teams are continuing to closely monitor the service to ensure stability and that all impacted audio is successfully reprocessed. At this time all services are returned to normal. Note: Users who were already logged in, we recommend logging out and back in to ensure optimal application performance We apologize for any inconvenience and appreciate your continued partnership
- resolved Jul 02, 2026, 05:22 PM UTC
This incident has been resolved.
Minor July 1, 2026 Possible DAX/Dragon Copilot Impact 1h 37m Dragon Medical One - Speech Recognition (United States)
Started Jul 01, 2026, 05:22 PM UTC· resolved Jul 01, 2026, 06:59 PM UTC
- monitoring Jul 01, 2026, 05:22 PM UTC
Microsoft is investigating a service disruption in our US data centers affecting the ability to utilize Dragon Medical One (DMO) with Chrome or Edge extension for a small subset of users.
- resolved Jul 01, 2026, 06:59 PM UTC
This incident has been resolved.
Minor June 2, 2026 Possible DAX/Dragon Copilot Impact 1h 52m DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Jun 02, 2026, 05:48 PM UTC· resolved Jun 02, 2026, 07:41 PM UTC
- investigating Jun 02, 2026, 05:48 PM UTC
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot and Dragon Copilot customers. Symptoms may include: -Delay in summary delivery on some encounters. (If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist). Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- identified Jun 02, 2026, 05:55 PM UTC
Microsoft is investigating an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region. Symptoms may include: Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist. Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- monitoring Jun 02, 2026, 06:27 PM UTC
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region. Symptoms may have included: Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist. All impacted notes have now been delivered. Note: There are potential delays with orders and backlog is being processed. We apologize for any inconvenience and appreciate your continued partnership.
- resolved Jun 02, 2026, 07:41 PM UTC
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region. Symptoms may have included: Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist. All impacted notes have now been delivered. The Orders backlog has been processed. We apologize for any inconvenience and appreciate your continued partnership
Minor May 27, 2026 Possible DAX/Dragon Copilot Impact 19m DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started May 27, 2026, 05:40 PM UTC· resolved May 27, 2026, 05:59 PM UTC
- identified May 27, 2026, 05:40 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Subsequent recordings are failing to generate new drafts. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.
- resolved May 27, 2026, 05:59 PM UTC
Microsoft has resolved an issue affecting Dax/Dragon Copilot products within our US datacenter. A detailed analysis for the impact will be available within the next 10 days.
Minor May 18, 2026 Possible Intermittent Analytics Impact 18h 52m Nuance Healthcare Analytics (United States), Nuance Healthcare Analytics (Canada)
Started May 18, 2026, 06:09 PM UTC· resolved May 19, 2026, 01:01 PM UTC
- identified May 18, 2026, 06:09 PM UTC
Microsoft is currently aware of an intermittent analytics-related impact stemming from a Microsoft Fabric / Power BI issue. Our engineering teams are actively investigating. Current symptoms include: -Service Unavailable errors -Delays when loading analytics At this time, there is no confirmed workaround. However, some users have reported intermittent success by restarting the application and retrying the operation. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue. Azure Status Link: https://azure.status.microsoft/en-us/status
- resolved May 19, 2026, 01:01 PM UTC
This incident has been resolved.
Notice April 28, 2026 DAX/Dragon Copilot for Epic Impact 5d 21h DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 28, 2026, 05:28 PM UTC· resolved May 04, 2026, 02:51 PM UTC
- identified Apr 28, 2026, 05:28 PM UTC
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause. We expect to provide an update shortly regarding the scope of impact and recommended next steps. Known intermittent symptoms include: - Summaries being delayed We will share additional updates as soon as more information is confirmed. We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
- monitoring Apr 28, 2026, 08:58 PM UTC
Microsoft has mitigated the issue impacting Epic Nebula customers using DAX and Dragon Copilot. Summaries are now being successfully delivered to Epic. We apologize for the disruption and appreciate your continued partnership while we worked to resolve this issue.
- resolved May 04, 2026, 02:51 PM UTC
This incident has been resolved.
Notice April 28, 2026 Possible DAX/Dragon Copilot Impact 6d DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 28, 2026, 02:25 PM UTC· resolved May 04, 2026, 02:51 PM UTC
- identified Apr 28, 2026, 02:25 PM UTC
Microsoft has identified and is actively troubleshooting a recurrence of an issue affecting Dax/Dragon Copilot products. Symptoms may include: -- delayed summaries -- auto styling failures More details will be provided when information is available. We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue.
- identified Apr 28, 2026, 03:39 PM UTC
There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact. We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior. We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
- monitoring Apr 28, 2026, 03:41 PM UTC
There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact. We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior. We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
- resolved May 04, 2026, 02:51 PM UTC
This incident has been resolved.
Notice April 27, 2026 Dragon/DAX Copilot auto styling failure and delayed summaries 13h 32m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 27, 2026, 10:59 PM UTC· resolved Apr 28, 2026, 12:32 PM UTC
- investigating Apr 27, 2026, 10:59 PM UTC
Microsoft is currently investigating an issue impacting: -- delayed summaries -- auto styling failures We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- monitoring Apr 27, 2026, 11:29 PM UTC
Microsoft has taken remediation steps, and we are seeing improvements in system functionality. We will continue to closely monitor to confirm improved behavior.
Minor April 16, 2026 Possible DAX/Dragon Copilot Impact 23h 30m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 16, 2026, 01:18 PM UTC· resolved Apr 17, 2026, 12:49 PM UTC
- identified Apr 16, 2026, 01:18 PM UTC
Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers. Symptoms may include: Error messages indicating a problem in displaying summaries. More details will be provided when information is available.
- identified Apr 16, 2026, 01:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 16, 2026, 03:07 PM UTC
Microsoft has identified the root cause of the reported issue related to summary errors affecting a subset of DAX Copilot for DMO customers. Mitigation steps are currently underway, and encounters recorded during the impacted timeframe are expected to recover automatically. Note: There will be no data loss for impacted encounters. At this time, we recommend continuing to use the application as this issue appears to be intermittent. We apologize for any inconvenience and appreciate your continued partnership.
- monitoring Apr 16, 2026, 08:33 PM UTC
A fix will be deployed overnight (with no expected downtime)
- monitoring Apr 16, 2026, 08:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 12:49 PM UTC
This incident has been resolved.
Minor April 14, 2026 Possible NMC Impact 5h 44m Nuance Management Center (United States)
Started Apr 14, 2026, 02:18 PM UTC· resolved Apr 14, 2026, 08:02 PM UTC
- identified Apr 14, 2026, 02:18 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update. More details will be provided when information is available.
- identified Apr 14, 2026, 02:55 PM UTC
Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
- identified Apr 14, 2026, 02:56 PM UTC
Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
- resolved Apr 14, 2026, 08:02 PM UTC
This incident has been resolved.
Major April 10, 2026 DAX Copilot for EPIC 1h 24m DAX Copilot for Epic - Audio Recording (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 10, 2026, 06:40 PM UTC· resolved Apr 10, 2026, 08:05 PM UTC
- investigating Apr 10, 2026, 06:40 PM UTC
We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
- investigating Apr 10, 2026, 06:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 10, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Apr 10, 2026, 07:23 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail." Impact is specifically attributed to: Epic Hyperspace Embedded Launch Haiku Android Haiku iOS Enhanced View Haiku iOS Simple view (only if the client has any Android users as well) Note: Simple WebView users will not experience the issue. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.
- monitoring Apr 10, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 08:05 PM UTC
This incident has been resolved.
Major April 10, 2026 Possible DAX/Dragon Copilot Impact 1m DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 10, 2026, 06:40 PM UTC· resolved Apr 10, 2026, 06:41 PM UTC
- identified Apr 10, 2026, 06:40 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
- resolved Apr 10, 2026, 06:41 PM UTC
This incident has been resolved.