Nuance Outage History

Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers. Symptoms may include: Error messages indicating a problem in displaying summaries. More details will be provided when information is available.

We are continuing to work on a fix for this issue.

Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update. More details will be provided when information is available.

Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail." Impact is specifically attributed to: Epic Hyperspace Embedded Launch Haiku Android Haiku iOS Enhanced View Haiku iOS Simple view (only if the client has any Android users as well) Note: Simple WebView users will not experience the issue. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

The PMM/DAX Copilot Mobile application is encountering an issue with presenting multiple identity providers. Engineering team is currently working to remediate the issue. During this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

The issue with PMM/DAX Copilot Mobile application has been identified and a remediation effort is underway. Another update is expected this afternoon at approximately 2:30pm ET. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

As remediation, Microsoft has created an updated version of the PMM/DAX Copilot mobile application and submitted it to Apple for approval. Once this has been approved and is available for download we will update this status. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

Microsoft is aware of an event and is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.

Microsoft has identified and is actively working towards the remediation on an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms: -Sporadic delays in note generation. More details will be provided when information is available. Thank you for your patience and understanding while we work to resolve this issue.

test identified status

Microsoft has identified an issue impacting a backend service that processes our auto styling of DAX/Dragon Copilot notes. As a result, notes may be delivered without the auto styling applied to the note. Actions have been taken to remediate this issue, and performance appears to be improving. We will continue to monitor, and we will confirm once the issue is fully resolved. Additionally, we are investigating a separate issue which may be impacting note delivery. We do not believe that these issues are related at this time. The note delivery issues are being investigated with a high priority. Further updates will be provided as once we know more. We apologize for the inconvenience and appreciate your partnership while we work to return to normal service levels as quickly as possible.

Microsoft continues to investigate the issue impacting a backend service that processes our auto styling of DAX/Dragon Copilot notes. As a result, notes may be delivered without the auto styling applied to the note. Actions have been taken to remediate this issue, and performance appears to be improving. We will continue to monitor, and we will confirm once the issue is fully resolved. We will send a separate communication once this issue has been confirmed to be fully resolved. As previously reported, we were investigating a separate issue which may be impacting note delivery. We have now confirmed that a subset of Epic Nebula users on DAX/Dragon Copilot are experiencing note delivery issues. This has been determined to be unrelated to the auto styling issue. Please note that the ambient encounters have been preserved and will be reprocessed. Remediation actions are in progress for the note delivery issues, and we will provide a separate update on this issue. We apologize for the inconvenience and appreciate your partnership while we work to return to normal service levels as quickly as possible.