Nuance Outage History

Microsoft is investigating an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region. Symptoms may include: Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist. Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.

Microsoft is currently aware of an analytics-related impact stemming from a Microsoft Fabric / Power BI issue. Our engineering teams are actively investigating. Current symptoms include: -Service Unavailable errors -Delays when loading analytics At this time, there is no confirmed workaround. However, some users have reported intermittent success by restarting the application and retrying the operation. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue. Azure Status Link: https://azure.status.microsoft/en-us/status

Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause. We expect to provide an update shortly regarding the scope of impact and recommended next steps. Known intermittent symptoms include: - Summaries being delayed We will share additional updates as soon as more information is confirmed. We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.

Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update. More details will be provided when information is available.

Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail." Impact is specifically attributed to: Epic Hyperspace Embedded Launch Haiku Android Haiku iOS Enhanced View Haiku iOS Simple view (only if the client has any Android users as well) Note: Simple WebView users will not experience the issue. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

The PMM/DAX Copilot Mobile application is encountering an issue with presenting multiple identity providers. Engineering team is currently working to remediate the issue. During this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

The issue with PMM/DAX Copilot Mobile application has been identified and a remediation effort is underway. Another update is expected this afternoon at approximately 2:30pm ET. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

As remediation, Microsoft has created an updated version of the PMM/DAX Copilot mobile application and submitted it to Apple for approval. Once this has been approved and is available for download we will update this status. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

Microsoft is aware of an event and is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.

Microsoft has identified and is actively working towards the remediation on an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms: -Sporadic delays in note generation. More details will be provided when information is available. Thank you for your patience and understanding while we work to resolve this issue.

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