Nuance experienced a minor incident on October 9, 2026 affecting DAX Copilot for Epic - Summary Generation & Delivery (US-02) and DAX Copilot for DMO - Summary Availability (US-02), lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 02:16 PM UTC
Microsoft has identified an issue affecting the users in one of the US regions. Symptoms- draft generation failures. Teams are working on this and will update as we have more information. Thank you for your patience.
- identified Oct 09, 2026, 02:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 03:06 PM UTC
Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users. Symptoms: Delay in draft generation. Impact start time: 09:28 AM ET Mitigation time: 10:30 AM ET All drafts have now been delivered, and we are actively monitoring the system. Thank you for your patience and continued partnership.
- resolved Oct 09, 2026, 03:26 PM UTC
This incident has been resolved.