Nuance incident

Identified DAX/Dragon Copilot Impact

Critical Resolved View vendor source →

Nuance experienced a critical incident on August 28, 2026 affecting DAX Copilot for DMO - Summary Availability (US-01) and DAX Copilot Mobile - Summary Availability (US-01) and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 06:46 AM UTC
Resolved
Aug 28, 2026, 06:59 AM UTC
Duration
13m
Detected by Pingoru
Aug 28, 2026, 06:46 AM UTC

Affected components

DAX Copilot for DMO - Summary Availability (US-01)DAX Copilot Mobile - Summary Availability (US-01)DAX Copilot for DMO - Summary Editing (US-01)DAX Copilot for Epic - Summary Generation & Delivery (US-01)

Update timeline

  1. investigating Aug 28, 2026, 06:46 AM UTC

    Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

  2. identified Aug 28, 2026, 06:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 28, 2026, 06:49 AM UTC

    We are continuing to work on a fix for this issue.