Nuance experienced a minor incident on September 14, 2026 affecting DAX Copilot Mobile - Audio Upload (US-01) and DAX Copilot for Epic - Audio Recording (US-01), lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 02:45 PM UTC
Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
- identified Sep 14, 2026, 03:11 PM UTC
Microsoft is currently investigating an issue that may be intermittently impacting Dax/Dragon Copilot users. Symptoms may include Users may experience error 'unable to launch Dax Copilot' Users may experience error 'Visit recording could not be started' Subsequent tries may be met with success as this is intermittent in nature. We will provide additional updates as more information becomes available.
- resolved Sep 14, 2026, 07:23 PM UTC
This incident has been resolved.