Nuance experienced a minor incident on September 10, 2026 affecting Nuance Management Center (United States) and DAX Copilot for DMO - Login (US-01) and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 10, 2026, 07:20 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter. More details will be provided when information is available.
- identified Sep 10, 2026, 07:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 08:15 PM UTC
Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We will provide additional updates as more information becomes available. We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.
- monitoring Sep 10, 2026, 08:53 PM UTC
Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter. Symptoms may have included: When launching DMO using Auth0 based SSO, users receive an error stating: - User Authentication failed; please contact your administrator We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.
- monitoring Sep 10, 2026, 08:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 09:10 PM UTC
This incident has been resolved.