Nuance incident

Issue with Accessing the support team via Phone

Notice Resolved View vendor source →

Nuance experienced a notice incident on August 12, 2026, lasting 23h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 06:32 PM UTC
Resolved
Aug 13, 2026, 05:37 PM UTC
Duration
23h 4m
Detected by Pingoru
Aug 12, 2026, 06:32 PM UTC

Update timeline

  1. investigating Aug 12, 2026, 06:32 PM UTC

    Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.

  2. identified Aug 13, 2026, 01:32 AM UTC

    Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.

  3. identified Aug 13, 2026, 01:32 AM UTC

    Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.

  4. resolved Aug 13, 2026, 05:37 PM UTC

    Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.