Nuance experienced a notice incident on August 4, 2026 affecting DAX Copilot for Epic - Audio Recording (US-01) and DAX Copilot for Epic - Summary Generation & Delivery (US-01), lasting 8d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 02:10 PM UTC
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
- identified Aug 04, 2026, 02:45 PM UTC
Microsoft has identified an issue affecting Dragon Copilot Desktop and DAX Copilot for Epic ambient users. Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch Dax Copilot Engineers are currently engaged and working toward remediation. Thank you for your patience and continued partnership.
- monitoring Aug 04, 2026, 04:02 PM UTC
Microsoft has resolved an intermittent issue that affected some Dragon Copilot Desktop and DAX Copilot for Epic ambient users. While the issue is no longer impacting users, we continue to monitor the environment and investigate the underlying root cause. Impacted users may have experienced one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch DAX Copilot Thank you for your patience and continued partnership.
- resolved Aug 12, 2026, 06:30 PM UTC
This incident has been resolved.