Nuance experienced a notice incident on April 28, 2026 affecting DAX Copilot for Epic - Summary Generation & Delivery, lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2026, 05:28 PM UTC
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause. We expect to provide an update shortly regarding the scope of impact and recommended next steps. Known intermittent symptoms include: - Summaries being delayed We will share additional updates as soon as more information is confirmed. We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
- monitoring Apr 28, 2026, 08:58 PM UTC
Microsoft has mitigated the issue impacting Epic Nebula customers using DAX and Dragon Copilot. Summaries are now being successfully delivered to Epic. We apologize for the disruption and appreciate your continued partnership while we worked to resolve this issue.
- resolved May 04, 2026, 02:51 PM UTC
This incident has been resolved.