Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Missing data l Student and Family Hub
Resolved after 18 days 21 hours, affecting Student Hub and Family Hub, on September 9, 2026.
The data on the Student Hub and Family Hub continues to display as expected. This issue has been resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Affected components
Update timeline
- identified Sep 09, 2026, 05:00 PM UTC
IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 09, 2026, 08:11 PM UTC
IT teams have made a change that is expected to fix the problem. Teams are monitoring and validating that information is now showing in the Family Hub. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 11, 2026, 02:27 PM UTC
Some Family Hub users are still seeing blank and null values for student information. IT teams are continuing to investigate and are working to resolve this issue as quickly as possible. Updates will be shared to Statuspage as they become available.
- monitoring Sep 11, 2026, 02:49 PM UTC
IT teams have put in a fix and initial testing shows that the fix resolved the issue. Team are continuing to validate and monitor to ensure student information is appearing as expected in the Family Hub. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 14, 2026, 05:06 PM UTC
Reports of persistent issues with empty data fields have continued. Reports of missing data now include both the Student Hub and Family Hub. Impact appears to only affect student data, and Employee Hub is working as expected right now. IT teams are continuing to troubleshoot this issue. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 14, 2026, 07:02 PM UTC
IT teams are continuing to troubleshoot and resolve this issue as quickly as possible.
- monitoring Sep 14, 2026, 08:47 PM UTC
IT teams have put in a fix and initial testing shows that student data is consistently loading as expected on the Student Hub and Family Hub. Teams are continuing to validate and monitor to ensure the issue is fully resolved.
- resolved Sep 28, 2026, 02:45 PM UTC
The data on the Student Hub and Family Hub continues to display as expected. This issue has been resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Your product runs on more than Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services