Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Network Outage | London Campus
Resolved after 2 days, affecting NUwave (Wireless Network / Access Points), on October 19, 2026.
IT teams applied a fix for the network issue affecting the London campus. Testing confirms that Northeastern community members can connect once again to eduroam. IT teams are monitoring the service to ensure it remains stable. For any questions, or to report an issue, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Affected components
Update timeline
- investigating Oct 19, 2026, 01:37 PM UTC
IT teams are investigating reports of the users unable to access Eduroam on the London campus. Community members in London may be unable to access Eduroam using their Northeastern credentials. Updates will be shared to Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Oct 19, 2026, 02:04 PM UTC
IT teams are working with vendors to identify the source of this issue. In the meantime, London community members may connect to the network using NUwave-guest.
- identified Oct 20, 2026, 12:01 PM UTC
IT teams continue to work with vendors to remedy this issue. A fix is being tested. London community members should continue to access the wireless network using NUwave-guest.
- monitoring Oct 20, 2026, 02:47 PM UTC
IT teams applied a fix for the network issue affecting the London campus. Testing confirms that Northeastern community members can connect once again to eduroam. IT teams are monitoring the service to ensure it remains stable. For any questions, or to report an issue, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Oct 21, 2026, 02:12 PM UTC
IT teams have fully resolved this issue.
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