Advising Appointments l College of Professional Studies

Update timeline

1. investigating Aug 06, 2026, 07:12 PM UTC

   CPS Advising appointment bookings are currently unavailable. IT teams are investigating an issue where students are receiving appointment confirmation notifications; however, the appointments aren't being successfully booked in the system. IT teams are working as quickly as possible to identify the cause of the issue and restore normal functionality. Additional updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

2. investigating Aug 07, 2026, 05:18 PM UTC

   Investigations show that some appointments are being booked successfully in the system, while some aren't properly syncing to advisors' Outlook calendars. CPS students can continue booking appointments, but should inform their advisor by email when they do to avoid possible confusion. In the meantime, IT teams have escalated to the third-party vendor to identify a fix for the issue and fully restore service. The vendor expects an update by 4 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

3. resolved Aug 07, 2026, 08:17 PM UTC

   IT teams and the vendor have identified the issue and put in a fix. The CPS advising appointment booking service is back up and working normally. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.