Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Account Logins l Shibboleth Single Sign On

Major Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on August 13, 2025 affecting Single Sign On (SSO), lasting 8h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 12:12 PM UTC
Resolved
Aug 13, 2025, 08:59 PM UTC
Duration
8h 46m
Detected by Pingoru
Aug 13, 2025, 12:12 PM UTC

Affected components

Single Sign On (SSO)

Update timeline

  1. investigating Aug 13, 2025, 12:12 PM UTC

    IT teams are investigating reports of Shibboleth single sign on issues, affecting Banner, library services, course registration, and other services. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. investigating Aug 13, 2025, 01:03 PM UTC

    IT teams continue to investigate. Some community members have reported that they are able to sign in to their accounts however their connections may be unstable. Updates will be shared to the IT Statuspage as they become available.

  3. monitoring Aug 13, 2025, 01:26 PM UTC

    IT teams have identified and fixed the issue. Community members can connect to university services and applications using SSO. This issue will continue to be monitored.

  4. resolved Aug 13, 2025, 08:59 PM UTC

    This incident has been resolved.