Nextiva had 24 outages in the last 2 years totaling 61h 3m of downtime — averaging 1 incident per month.
There were 24 Nextiva outages since June 24, 2024 totaling 61h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.
A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.
This incident has been resolved.
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
This Incident has been resolved.
A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.
A fix has been implemented and impact has been mitigated. The incident is resolved.
A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.
The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.
This incident has been resolved, and logins are working as intended.
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
Engineers have identified the issue and currently taking steps to remediate the incident.
Logins are working as intended. The incident has been resolved.
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
Engineers are implementing a fix. We will continue to update through completion.
We are continuing to work on the fix for this issue.
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
This Incident has bene resolved.
A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
The issue has been identified and engineers are working to implement a fix.
A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.
This incident has been resolved.
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented and all logins are working as intended. This incident has been resolved.
We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.
A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.
We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.
Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.
A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.
We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
This incident has been resolved
We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.
The issue has been identified, and we are currently awaiting the implementation of a fix.
We are continuing to await the implementation of the fix. We appreciate your patience while we work toward resolution.
The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution.
This incident has been resolved
A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution
The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.
Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.
Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.
Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
This Incident has been resolved
Some users are experiencing issues logging into NextivaCX Social. Engineers are engaged and investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A subset of users are experiencing an error when logging into Unity. Engineers are engaged and investigating.
A fix has been implemented and we are monitoring the results. We are seeing logins now working without error.
This incident has been resolved.
A subset of users are experiencing an error when logging into the NextOS Portal. Engineers are engaged and investigating.
Our engineering team continues to investigate. We are actively working to identify the root cause and will provide further updates as we learn more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users are currently experiencing issues with their phones intermittently deregistering and completing outbound calls. Our engineering team is actively engaged and investigating the issue.
At this time, we are seeing successful registrations and calls are completed without issue. We will continue to monitor to ensure full resolution.
This incident has been resolved.
This incident has been resolved.
Some Nextiva Contact Center users are experiencing issues with their outbound campaign dialers. Engineers are engaged and investigating.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users are intermittently encountering an issue where transcriptions do not appear after calls. Engineers are engaged and investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue sending and receiving faxes. Engineers know the cause and are working to restore service as quickly as possible. Inbound faxes via email are queuing at this time and will be received upon restoration.
Restoration efforts are still underway. We will continue to update through the completion of these efforts. Inbound faxes via email are still being queued.
Engineers continue with restoration efforts and are making positive progress. We will update you as we complete these efforts. Inbound faxes via email are still being queued.
Restoration efforts have been completed, and we are seeing successful fax sending and receiving. Faxes are accessible in portals as intended. This incident is resolved.
We are currently investigating a delay in NextivaONE's call history, which is additionally causing a delay in the events received into Analytics. We will continue to update through investigation.
The issue has been identified and teams are working toward resolution. We will continue to provide updates as more information is available.
The delay for call history is decreasing as remediation efforts remain underway. We will continue to update until these actions are complete and call history is reflected in real time.
The delay in call history has been addressed, and users are receiving their details in real-time. This incident has been resolved.
Nextiva vFAX customers are currently experiencing intermittent issues or delays with vFax notifications. Our engineers are aware of this and are working to resolve the issue as quickly as possible.
Engineers are implementing a fix for this issue. We will continue to update through completion.
Restoration efforts remain underway. We appreciate your patience during this time and will update you as new information becomes available.
Restoration efforts through the night were successful, and vFax notifications are flowing now as intended. This incident has been resolved.
Nextiva vFAX customers are currently experiencing issues sending outbound faxes. Inbound fax is unimpacted at this time. Our engineers are aware of this and are working to resolve the issue as quickly as possible.
Engineers remain engaged in investigating the issue. We will continue to update as the problem continues.
The issue has been identified, and engineers are working to remediate the problem.
The fix for this issue is still underway. We will continue to update as more information becomes available
Restoration efforts are still underway to restore outbound faxes. We appreciate your patience during this work while we ensure all other fax functionalities are unimpacted. We will continue to update through completion.
Remediation efforts have been completed, and outbound fax is flowing as intended. There may be a delay at this time while all outbound messages are processed. We will monitor for 30 minutes to ensure full resolution.
This incident has been resolved