Nexthink incident

Nexthink Service Degradation: Ruleset not displaying in Product Configuration

Minor Resolved View vendor source →

Nexthink experienced a minor incident on July 1, 2025, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 04:33 PM UTC
Resolved
Jul 01, 2025, 06:49 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 01, 2025, 04:33 PM UTC

Update timeline

  1. investigating Jul 01, 2025, 04:33 PM UTC

    Our team is actively investigating an issue where the rule set is not displaying and applied as expected in the Product Configuration section. We’ll share updates as soon as we have more information. Thank you for your patience.

  2. monitoring Jul 01, 2025, 04:58 PM UTC

    Our team has implemented a fix and is currently monitoring the service to ensure stability and full functionality. We will continue to observe system performance and will provide a final update in one hour. Thank you for your continued patience.

  3. resolved Jul 01, 2025, 06:49 PM UTC

    The issue affecting the visibility and application of the rule set in the Product Configuration section has been fully resolved.