nBanks Outage History

nBanks is up right now

Pingoru has recorded 22 incidents for nBanks: 5 in the last 12 months and 0 in the last 90 days.

Source: nbanks.statuspage.io

22incidents recorded
5last 12 months
0last 90 days
18 daystypical duration

Incidents, newest first

Minor July 13, 2026 Investigating issues with Retrieval Procedure 7d 2h Authorization, Retrieve Data

Started Jul 13, 2026, 07:37 AM UTC· resolved Jul 20, 2026, 09:37 AM UTC

  1. investigating Jul 13, 2026, 07:37 AM UTC

    We're investigating reports of retrieval procedure incidents. Some customers may be unable to retrieve bank account data. We're looking into it and will update you shortly.

  2. investigating Jul 13, 2026, 07:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 13, 2026, 07:46 AM UTC

    We are continuing to investigate this issue.

  4. identified Jul 13, 2026, 07:48 AM UTC

    We've identified the cause of the issue affecting retrieval procedure and are working on a fix. We'll post the next update by 10:00AM.

  5. identified Jul 13, 2026, 07:48 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 13, 2026, 09:26 AM UTC

    We are continuing to work on a fix for this incident.

  7. monitoring Jul 13, 2026, 01:44 PM UTC

    We've applied a fix and the retrieval procedure is operating normally again. We're monitoring closely to confirm the issue is fully resolved.

  8. monitoring Jul 13, 2026, 04:21 PM UTC

    Currently the systems seem to be fully recovered, but we are going to keep on monitoring to ensure that the incident is totally resolved.

  9. identified Jul 14, 2026, 09:18 AM UTC

    We've identified a new incident on the retrieval procedure. We are working to solve this as soon as possible. We will give new updates around 12:00 AM.

  10. monitoring Jul 16, 2026, 09:26 AM UTC

    We've applied a fix and the data retrieval procedures are operating normally again. We're monitoring closely to confirm the issue is fully resolved.

  11. resolved Jul 20, 2026, 09:37 AM UTC

    This incident has been resolved and the data retrieval procedure is fully operational. We apologize for any inconvenience. If you continue to experience problems, please contact https://portal.support.nbanks.net/servicedesk/customer/portals.

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Minor July 8, 2026 Santander (Portugal) experiencing an incident on their side 28d 7h Retrieve Data

Started Jul 08, 2026, 11:07 AM UTC· resolved Aug 05, 2026, 06:33 PM UTC

  1. identified Jul 08, 2026, 11:07 AM UTC

    We've confirmed this is due to an issue with Santander's (Portugal) own systems, not our platform. Connections to other institutions are working normally. Resolution depends on Santander (Portugal), and we'll update you as soon as we see service restored.

  2. identified Jul 16, 2026, 09:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 05, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025 Open Banking System is unavailable – BPI, Portugal 16d 8h Authorization, Retrieve Data

Started Jul 29, 2025, 08:18 AM UTC· resolved Aug 14, 2025, 04:56 PM UTC

  1. identified Jul 29, 2025, 08:18 AM UTC

    We have identified the cause of the issue impacting BPI, Portugal. The issue is related to third-party data provider instability. We are coordinating with SIBS and BPI to resolve the issue. Kind regards, nBanks Team.

  2. resolved Aug 14, 2025, 04:56 PM UTC

    This incident has been resolved.

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Minor July 25, 2025 Connectivity is affected – Caixa Geral de Depósitos, Portugal 3d 19h Authorization, Retrieve Data

Started Jul 25, 2025, 01:08 PM UTC· resolved Jul 29, 2025, 08:16 AM UTC

  1. identified Jul 25, 2025, 01:08 PM UTC

    We have identified the cause of the issue impacting Caixa Geral de Depósitos, Portugal. The issue is related to authentication issues on the Institution's side. We are coordinating with Caixa Geral de Depósitos to resolve the issue. Kind regards, nBanks Team.

  2. resolved Jul 29, 2025, 08:16 AM UTC

    This incident has been resolved.

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Notice June 23, 2025 Connection Unstable – Caixa Geral de Depósitos, Portugal 3d 5h Authorization, Retrieve Data

Started Jun 23, 2025, 08:02 AM UTC· resolved Jun 26, 2025, 01:13 PM UTC

  1. investigating Jun 23, 2025, 08:02 AM UTC

    We are currently investigating an issue affecting connectivity with Caixa Geral de Depósitos in Portugal. Users may experience delays or failures when attempting to retrieve financial data from this institution. Our team is working to identify the root cause and will provide further updates as soon as possible. Kind regards, nBanks Team.

  2. resolved Jun 26, 2025, 01:13 PM UTC

    This incident has been resolved.

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Notice June 3, 2025 Connection to Bank Institution is unstable – BPI Corporate, Portugal 15d 6h Authorization, Retrieve Data

Started Jun 03, 2025, 03:06 PM UTC· resolved Jun 18, 2025, 09:13 PM UTC

  1. identified Jun 03, 2025, 03:06 PM UTC

    We have identified the cause of the issue impacting BPI Corporate, Portugal. The issue is related to a third-party data provider instability. We are coordinating with BPI to resolve the issue as soon as possible. Kind regards, nBanks Team.

  2. resolved Jun 18, 2025, 09:13 PM UTC

    This incident has been resolved.

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Major May 23, 2025 Issue with Open Banking Provider – GoCardless 4d Authorization, Retrieve Data

Started May 23, 2025, 07:53 AM UTC· resolved May 27, 2025, 08:02 AM UTC

  1. identified May 23, 2025, 07:53 AM UTC

    We have identified the issue with GoCardless, which is currently affecting retrieving Financial Information and Consent Renewal, and possibly other components. It is currently affecting the following services: - Portuguese Bank Institutions The issue appears to stem from an outage in a third-party dependency (SIBS) as GoCardless mentions in their status page, you can check it in the following link: https://status.accountdata.gocardless.com/incidents/01JVXY3G4S0K5T6RXNP9TRMPYR We are awaiting updates from the provider and will share further information as it becomes available. Kind regards, nBanks Team.

  2. monitoring May 23, 2025, 11:17 AM UTC

    A fix has been implemented for the issue affecting the Open Banking provider in Portugal. We are currently monitoring the results to ensure the system is fully stable. Kind regards, nBanks Team.

  3. resolved May 27, 2025, 08:02 AM UTC

    This incident has been resolved.

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Minor May 21, 2025 Institution's API was changed – BBVA, Spain 1d 16h Authorization, Retrieve Data

Started May 21, 2025, 03:27 PM UTC· resolved May 23, 2025, 07:50 AM UTC

  1. identified May 21, 2025, 03:27 PM UTC

    We have identified the cause of the issue impacting BBVA, Spain. The issue is related to the BBVA's API having changed unexpectadly. We are coordinating with BBVA Spain to resolve the issue. Kind regards, nBanks Team.

  2. identified May 21, 2025, 03:35 PM UTC

    BBVA Spain reported that the change was only on the authentication request. We are going to push a fix to update the authentication request and we will test it to confirm if the other requests are functional.

  3. resolved May 23, 2025, 07:50 AM UTC

    This incident has been resolved.

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Minor May 20, 2025 Fetch Account Information is Unstable – Millennium BCP, Portugal 1d 7h Authorization, Retrieve Data

Started May 20, 2025, 07:48 AM UTC· resolved May 21, 2025, 03:29 PM UTC

  1. investigating May 20, 2025, 07:48 AM UTC

    We are currently investigating an issue affecting connectivity with Millennium BCP in Portugal. Users may experience delays or failures when attempting to retrieve financial data from this institution. Our team is working to identify the root cause and will provide further updates as soon as possible. Kind regards, nBanks Team.

  2. identified May 20, 2025, 08:05 AM UTC

    We have identified the cause of the issue impacting Millennium BCP, Portugal. The issue is related to a non-communicated change on the Bank Institution's API. We are coordinating with Millennium BCP to resolve the issue. Kind regards, nBanks Team.

  3. monitoring May 20, 2025, 09:32 AM UTC

    A fix has been implemented for the issue affecting Millennium BCP, Portugal. We are currently monitoring the results to ensure the system is fully stable. Kind regards, nBanks Team.

  4. resolved May 21, 2025, 03:29 PM UTC

    The issue impacting connectivity with Millennium BCP, Portugal, has been resolved. Services are operating normally. Kind regards, nBanks Team.

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Minor May 8, 2025 Connection Affected – Banco Fomento, Angola 9h 1m Authorization, Retrieve Data

Started May 08, 2025, 07:37 AM UTC· resolved May 08, 2025, 04:38 PM UTC

  1. investigating May 08, 2025, 07:37 AM UTC

    We are currently investigating an issue affecting connectivity with Banco Fomento in Angola. Users may experience delays or failures when attempting to retrieve financial data from this institution. Our team is working to identify the root cause and will provide further updates as soon as possible. Kind regards, nBanks Team.

  2. resolved May 08, 2025, 04:38 PM UTC

    The issue impacting connectivity with Banco Fomento, Angola has been resolved. Services are operating normally. Kind regards, nBanks Team.

Read the full incident report →

Minor May 7, 2025 Retrieve Transaction Data Changed – Millennium BCP, Portugal 17h 17m Authorization, Retrieve Data

Started May 07, 2025, 02:16 PM UTC· resolved May 08, 2025, 07:33 AM UTC

  1. identified May 07, 2025, 02:16 PM UTC

    We have identified the cause of the issue impacting Millennium BCP, Portugal. The issue is related to the Bank Institution changing the method to retrieve the transactions' data. Our technical team is working with Millennium BCP to normalize the situation as soon as possible. Kind regards, nBanks Team.

  2. identified May 07, 2025, 02:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 08, 2025, 07:33 AM UTC

    The issue impacting connectivity with Millennium BCP, Portugal has been resolved. Services are operating normally. Kind regards, nBanks Team.

Read the full incident report →

Critical April 7, 2025 Issue with Open Banking Provider 31d Authorization, Retrieve Data

Started Apr 07, 2025, 08:14 AM UTC· resolved May 08, 2025, 08:27 AM UTC

  1. identified Apr 07, 2025, 08:14 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 06, 2025, 02:05 PM UTC

    We have identified the issue with GoCardless, which is currently affecting Consent Renewals and Retrieving Financial Information. It currently is affecting the portuguese Bank Institutions. The issue appears to stem from an issue in the Provider's API and a third-party dependency from SIBS. We are awaiting updates from the provider and will share further information as it becomes available. Kind regards, nBanks Team.

  3. resolved May 08, 2025, 08:27 AM UTC

    The issue impacting connectivity with Portuguese Bank Institutions, through the Open Banking provider (GoCardless), has been resolved. Services are currently operating normally. If any issue arises please contact us through our Help Center or our support email ([email protected]). Kind regards, nBanks Team.

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Notice April 2, 2025 [Millennium Atlântico - Angola] Statement Balances aren't updated 1h 29m Retrieve Data

Started Apr 02, 2025, 12:19 PM UTC· resolved Apr 02, 2025, 01:48 PM UTC

  1. investigating Apr 02, 2025, 12:19 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 02, 2025, 01:48 PM UTC

    No issue was identified

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Notice April 1, 2025 [Access Bank - Kenya] Balances aren't updated 4h 59m Retrieve Data

Started Apr 01, 2025, 11:04 AM UTC· resolved Apr 01, 2025, 04:03 PM UTC

  1. identified Apr 01, 2025, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 01, 2025, 04:03 PM UTC

    This incident has been resolved.

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Minor March 28, 2025 Novo Banco - Infrastructure changed 2h 47m Authorization, Retrieve Data

Started Mar 28, 2025, 08:57 AM UTC· resolved Mar 28, 2025, 11:44 AM UTC

  1. identified Mar 28, 2025, 08:57 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 28, 2025, 08:57 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 28, 2025, 10:13 AM UTC

    A fix has been implemented. We are following the situation to ensure everything is operational.

  4. resolved Mar 28, 2025, 11:44 AM UTC

    This incident has been resolved.

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Major March 24, 2025 Financial Institutions - Partial Outage 3d 21h Authorization, Retrieve Data

Started Mar 24, 2025, 11:50 AM UTC· resolved Mar 28, 2025, 08:56 AM UTC

  1. identified Mar 24, 2025, 11:50 AM UTC

    The systems related to the Financial Institutions data are suffering from a partial outage. The technical team has identified the source of the issue and is currently working on resolving it.

  2. resolved Mar 28, 2025, 08:56 AM UTC

    This incident has been resolved.

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Minor March 17, 2025 Banco Fomento Angola - Infrastructure Changed 3d 8h Authorization, Retrieve Data

Started Mar 17, 2025, 09:54 AM UTC· resolved Mar 20, 2025, 06:21 PM UTC

  1. monitoring Mar 17, 2025, 09:54 AM UTC

    The Software Infrastructure of Banco Fomento Angola was changed.

  2. monitoring Mar 17, 2025, 04:12 PM UTC

    We have partially resolved the situation. We will keep monitoring this topic to ensure the service is fully available.

  3. resolved Mar 20, 2025, 06:21 PM UTC

    The incident is resolved.

Read the full incident report →