Resolved after 4 days, affecting Authorization and Retrieve Data, on May 23, 2025.
A fix has been implemented for the issue affecting the Open Banking provider in Portugal. We are currently monitoring the results to ensure the system is fully stable. Kind regards, nBanks Team.
Affected components
Update timeline
- identified May 23, 2025, 07:53 AM UTC
We have identified the issue with GoCardless, which is currently affecting retrieving Financial Information and Consent Renewal, and possibly other components. It is currently affecting the following services: - Portuguese Bank Institutions The issue appears to stem from an outage in a third-party dependency (SIBS) as GoCardless mentions in their status page, you can check it in the following link: https://status.accountdata.gocardless.com/incidents/01JVXY3G4S0K5T6RXNP9TRMPYR We are awaiting updates from the provider and will share further information as it becomes available. Kind regards, nBanks Team.
- monitoring May 23, 2025, 11:17 AM UTC
A fix has been implemented for the issue affecting the Open Banking provider in Portugal. We are currently monitoring the results to ensure the system is fully stable. Kind regards, nBanks Team.
- resolved May 27, 2025, 08:02 AM UTC
This incident has been resolved.
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