Investigating issues with Retrieval Procedure

Update timeline

1. investigating Jul 13, 2026, 07:37 AM UTC

   We're investigating reports of retrieval procedure incidents. Some customers may be unable to retrieve bank account data. We're looking into it and will update you shortly.

2. investigating Jul 13, 2026, 07:37 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 13, 2026, 07:46 AM UTC

   We are continuing to investigate this issue.

4. identified Jul 13, 2026, 07:48 AM UTC

   We've identified the cause of the issue affecting retrieval procedure and are working on a fix. We'll post the next update by 10:00AM.

5. identified Jul 13, 2026, 07:48 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Jul 13, 2026, 09:26 AM UTC

   We are continuing to work on a fix for this incident.

7. monitoring Jul 13, 2026, 01:44 PM UTC

   We've applied a fix and the retrieval procedure is operating normally again. We're monitoring closely to confirm the issue is fully resolved.

8. monitoring Jul 13, 2026, 04:21 PM UTC

   Currently the systems seem to be fully recovered, but we are going to keep on monitoring to ensure that the incident is totally resolved.

9. identified Jul 14, 2026, 09:18 AM UTC

   We've identified a new incident on the retrieval procedure. We are working to solve this as soon as possible. We will give new updates around 12:00 AM.

10. monitoring Jul 16, 2026, 09:26 AM UTC

    We've applied a fix and the data retrieval procedures are operating normally again. We're monitoring closely to confirm the issue is fully resolved.

11. resolved Jul 20, 2026, 09:37 AM UTC

    This incident has been resolved and the data retrieval procedure is fully operational. We apologize for any inconvenience. If you continue to experience problems, please contact https://portal.support.nbanks.net/servicedesk/customer/portals.