Resolved after 31 days, affecting Authorization and Retrieve Data, on April 7, 2025.
The issue impacting connectivity with Portuguese Bank Institutions, through the Open Banking provider (GoCardless), has been resolved. Services are currently operating normally. If any issue arises please contact us through our Help Center or our support email ([email protected]). Kind regards, nBanks Team.
Affected components
Update timeline
- identified Apr 07, 2025, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2025, 02:05 PM UTC
We have identified the issue with GoCardless, which is currently affecting Consent Renewals and Retrieving Financial Information. It currently is affecting the portuguese Bank Institutions. The issue appears to stem from an issue in the Provider's API and a third-party dependency from SIBS. We are awaiting updates from the provider and will share further information as it becomes available. Kind regards, nBanks Team.
- resolved May 08, 2025, 08:27 AM UTC
The issue impacting connectivity with Portuguese Bank Institutions, through the Open Banking provider (GoCardless), has been resolved. Services are currently operating normally. If any issue arises please contact us through our Help Center or our support email ([email protected]). Kind regards, nBanks Team.
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