Narvar had 43 outages in the last 2 years totaling 48h 59m of downtime — averaging 1.8 incidents per month.
There were 43 Narvar outages since November 18, 2025 totaling 48h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue related to Hub users logging in with Microsoft SSO.
This issue is now resolved.
We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available.
We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed.
The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps.
This incident has been resolved.
We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel.
FedEx has acknowledged the issue and is actively working on a fix.
FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.
We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information.
Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved.
We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information.
Canada Post has confirmed this issue is resolved.
We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available.
We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored.
We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved.
FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected.
Type: Incident Duration: 9 hours and 5 minutes Affected Components: Carriers Jun 24, 19:49:38 GMT+0 - Monitoring - We are monitoring a recovery in service performance. Jun 24, 22:05:03 GMT+0 - Resolved - Following a period of stable monitoring with no errors, this incident has been resolved. Jun 24, 13:00:00 GMT+0 - Investigating - We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier.
We are currently investigating an issue impacting some areas of the Narvar Hub.
This issue has been resolved. The Narvar Hub is now operating normally.
DHL is currently investigating the issue further
DHL is actively investigating the issue.
DHL has confirmed that the issue is resolved.
Type: Maintenance Duration: 6 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns Jun 13, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 12, 16:43:22 GMT+0 - Identified - FedEx has scheduled a planned outage for Legacy FedEx® Returns Technology services. The downtime is expected to be 6 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, June 13, 2026, 11:00 p.m. CT End Date and Time: Sunday, June 14, 2025, 05:00 a.m. CT Potential Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support.
We are currently investigating issues with FedEx Boxless returns.
FedEx is currently investigating this issue further.
FedEx has confirmed that the issue has been resolved.
We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted.
We've resolved the issue, the store locator should be available again.
Type: Incident Duration: 13 hours and 30 minutes Affected Components: Carriers May 13, 23:00:00 GMT+0 - Investigating - Boxless returns with Fedex are failing, the carrier is investigating. May 14, 06:30:00 GMT+0 - Resolved - This incident with Fedex API has been resolved.
Purolator is currently experiencing an outage.
Purloator has indicated the issue has been resolved; we will continue to monitor.
This incident has been resolved.
Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out.
We are currently monitoring the issue and will provide additional updates as they are made available.
Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored.
Klaviyo has indicated that their services are gradually returning; our team is still monitoring this closely.
We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST.
This incident has been resolved.
USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix.
This incident has been resolved.
Type: Incident Duration: 45 minutes Affected Components: Carriers Apr 12, 05:15:18 GMT+0 - Investigating - We are currently experiencing errors with FedEx Printerless returns. We have reached out to the FedEx team and will provide another update as soon as more information is available. Apr 12, 06:00:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 14 minutes Affected Components: Carriers Apr 12, 03:15:00 GMT+0 - Investigating - We are currently experiencing errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available. Apr 12, 05:29:24 GMT+0 - Resolved - This issue is now resolved. We are seeing Canada Post returns process as expected.
Type: Incident Duration: 8 days, 13 hours and 9 minutes Affected Components: Narvar Returns and Exchanges for Shopify Apr 7, 02:10:53 GMT+0 - Identified - We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further. Apr 7, 03:14:55 GMT+0 - Resolved - Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. Apr 6, 23:49:47 GMT+0 - Investigating - We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available.
Type: Incident Duration: 1 hour and 35 minutes Affected Components: Returns Mar 26, 22:03:34 GMT+0 - Investigating - We are currently investigating an issue affecting the Narvar Returns portal. We will provide another update as soon as more information becomes available. Mar 26, 22:39:19 GMT+0 - Investigating - We continue to investigate the issue affecting the Narvar Returns portal. We will provide another update as soon as we have more information. Mar 26, 22:54:55 GMT+0 - Monitoring - We have deployed a fix and are now observing successful access to the Returns portal. We will continue monitoring to ensure stability. Mar 26, 23:38:12 GMT+0 - Resolved - The issue impacting the Narvar Returns portal has been resolved. We appreciate your patience and understanding.
Type: Incident Duration: 3 hours and 34 minutes Affected Components: Carriers Mar 20, 19:10:25 GMT+0 - Investigating - We're currently investigating intermittent delays in FedEx carrier scans. We are currently working with FedEx and will provide more information as it becomes available. Mar 20, 20:20:55 GMT+0 - Identified - We've isolated the issue and are working with FedEx to resolve it. Mar 20, 22:44:24 GMT+0 - Resolved - The intermittent issue causing delays with FedEx carrier scans has now been resolved. We appreciate your patience and understanding.
Type: Incident Duration: 36 minutes Affected Components: Track Mar 16, 17:35:11 GMT+0 - Resolved - The issue impacting Narvar Track links in email notifications has been resolved. We appreciate your patience and understanding. Mar 16, 10:00:00 GMT+0 - Investigating - We're currently investigating an issue impacting Narvar Track links in email notifications. We will provide more information as soon as it becomes available.
Type: Incident Duration: 1 hour and 42 minutes Affected Components: Carriers Mar 12, 20:34:47 GMT+0 - Resolved - USPS has confirmed they have resolved the issue, and we are seeing labels being generated normally. Mar 12, 18:52:34 GMT+0 - Investigating - We are experiencing intermittent timeout errors being returned by USPS. We have reached out to the USPS team and will provide another update as soon as more information is available. Mar 12, 19:58:32 GMT+0 - Identified - Our team is in communication with the carrier, and we are currently monitoring all updates from them.
Type: Maintenance Duration: 5 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns Mar 8, 04:00:00 GMT+0 - Identified - FedEx has scheduled a planned outage for FedEx® Returns Technology services. The downtime is expected to be 5 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, March 07, 2026, 11:00 p.m. CT End Date and Time: Sunday, March 08, 2026, 04:00 a.m. CT Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support. Mar 8, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully