Narvar Outage History

Narvar degraded · 1 active incident View live status →

Pingoru has recorded 45 incidents for Narvar: 45 in the last 12 months and 5 in the last 90 days.

Source: status.narvar.com

45incidents recorded
45last 12 months
5last 90 days
7 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov40%
Pingoru began tracking Narvar in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026416 of 720 (2%)
May 2026417 of 744 (2%)
June 2026419 of 720 (3%)
July 202638 of 744 (1%)
August 202626 of 744 (1%)
September 202627 of 720 (1%)
October 202600 of 744 (0%)
November 2026260 of 152 (40%)

Incidents, newest first

Minor November 4, 2026 Delays with UPS label generation 21h 38m Returns

Started Nov 04, 2026, 04:59 PM UTC· resolved Nov 05, 2026, 02:38 PM UTC

  1. investigating Nov 04, 2026, 04:59 PM UTC

    Some UPS label requests are taking longer than usual or not completing on the first try. This is due to slower response times from UPS’s systems. Labels for other carriers are not affected. We’re working directly with UPS to resolve this and will share an update as soon as we know more.

  2. investigating Nov 04, 2026, 05:35 PM UTC

    UPS has acknowledged the issue and is actively working to resolve it. Further updates to follow.

  3. identified Nov 04, 2026, 08:00 PM UTC

    UPS has rolled out a fix, and we’ve seen UPS label requests steadily recovering over the past hour. A small number of requests may still take longer than usual while UPS completes their work. Further updates to follow

  4. resolved Nov 05, 2026, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2026 Issues with Microsoft SSO in Narvar Hub 28m Narvar Hub Platform

Started Sep 21, 2026, 08:48 PM UTC· resolved Sep 21, 2026, 09:16 PM UTC

  1. investigating Sep 21, 2026, 08:48 PM UTC

    We are currently investigating an issue related to Hub users logging in with Microsoft SSO..

  2. investigating Sep 21, 2026, 08:48 PM UTC

    We are currently investigating an issue related to Hub users logging in with Microsoft SSO.

  3. resolved Sep 21, 2026, 09:16 PM UTC

    This issue is now resolved..

  4. resolved Sep 21, 2026, 09:16 PM UTC

    This issue is now resolved.

Read the full incident report →

Minor September 2, 2026 Initial Notice – Under Investigation: Returns & Exchange app permission failures 6h 12m Narvar Returns and Exchanges for Shopify

Started Sep 02, 2026, 02:58 PM UTC· resolved Sep 02, 2026, 09:10 PM UTC

  1. investigating Sep 02, 2026, 02:58 PM UTC

    We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available..

  2. investigating Sep 02, 2026, 02:58 PM UTC

    We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available.

  3. identified Sep 02, 2026, 03:20 PM UTC

    We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed..

  4. identified Sep 02, 2026, 03:20 PM UTC

    We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed.

  5. monitoring Sep 02, 2026, 04:27 PM UTC

    The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps..

  6. monitoring Sep 02, 2026, 04:27 PM UTC

    The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps.

  7. resolved Sep 02, 2026, 09:10 PM UTC

    This incident has been resolved..

  8. resolved Sep 02, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026 Issue with FedEx return labels 3h 52m Returns

Started Aug 24, 2026, 09:55 PM UTC· resolved Aug 25, 2026, 01:48 AM UTC

  1. investigating Aug 24, 2026, 09:55 PM UTC

    We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel..

  2. investigating Aug 24, 2026, 09:55 PM UTC

    We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel.

  3. identified Aug 24, 2026, 10:09 PM UTC

    FedEx has acknowledged the issue and is actively working on a fix. .

  4. identified Aug 24, 2026, 10:09 PM UTC

    FedEx has acknowledged the issue and is actively working on a fix.

  5. resolved Aug 25, 2026, 01:48 AM UTC

    FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully..

  6. resolved Aug 25, 2026, 01:48 AM UTC

    FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.

Read the full incident report →

Minor August 7, 2026 Issue with Canada Post return labels 1h 37m Returns

Started Aug 07, 2026, 02:45 PM UTC· resolved Aug 07, 2026, 04:22 PM UTC

  1. investigating Aug 07, 2026, 02:45 PM UTC

    We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information..

  2. investigating Aug 07, 2026, 02:45 PM UTC

    We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information.

  3. resolved Aug 07, 2026, 04:22 PM UTC

    Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved..

  4. resolved Aug 07, 2026, 04:22 PM UTC

    Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved.

Read the full incident report →

Minor July 28, 2026 Canada Post Service Disruption 6h 54m Carriers

Started Jul 28, 2026, 10:37 PM UTC· resolved Jul 29, 2026, 05:32 AM UTC

  1. investigating Jul 28, 2026, 10:37 PM UTC

    We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information..

  2. investigating Jul 28, 2026, 10:37 PM UTC

    We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information.

  3. resolved Jul 29, 2026, 05:32 AM UTC

    Canada Post has confirmed this issue is resolved.

  4. resolved Jul 29, 2026, 05:32 AM UTC

    Canada Post has confirmed this issue is resolved..

Read the full incident report →

Minor July 14, 2026 Issue with Returns (Shopify) 16m Narvar Returns and Exchanges for Shopify

Started Jul 14, 2026, 01:48 AM UTC· resolved Jul 14, 2026, 02:04 AM UTC

  1. investigating Jul 14, 2026, 01:48 AM UTC

    We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available..

  2. investigating Jul 14, 2026, 01:48 AM UTC

    We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available.

  3. resolved Jul 14, 2026, 02:04 AM UTC

    We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored..

  4. resolved Jul 14, 2026, 02:04 AM UTC

    We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored.

Read the full incident report →

Minor July 13, 2026 Issue with FedEx return labels (QR Code) 55m Returns

Started Jul 13, 2026, 02:10 PM UTC· resolved Jul 13, 2026, 03:06 PM UTC

  1. investigating Jul 13, 2026, 02:10 PM UTC

    We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved..

  2. investigating Jul 13, 2026, 02:10 PM UTC

    We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved.

  3. resolved Jul 13, 2026, 03:06 PM UTC

    FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected..

  4. resolved Jul 13, 2026, 03:06 PM UTC

    FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected.

Read the full incident report →

Minor June 24, 2026 UPS Returns Failing Intermittently 9h 5m Returns, Carriers

Started Jun 24, 2026, 01:00 PM UTC· resolved Jun 24, 2026, 10:05 PM UTC

  1. investigating Jun 24, 2026, 01:00 PM UTC

    We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier.

  2. investigating Jun 24, 2026, 01:00 PM UTC

    We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier..

  3. monitoring Jun 24, 2026, 07:49 PM UTC

    We are monitoring a recovery in service performance..

  4. monitoring Jun 24, 2026, 07:49 PM UTC

    We are monitoring a recovery in service performance.

  5. resolved Jun 24, 2026, 10:05 PM UTC

    Following a period of stable monitoring with no errors, this incident has been resolved..

  6. resolved Jun 24, 2026, 10:05 PM UTC

    Following a period of stable monitoring with no errors, this incident has been resolved.

Read the full incident report →

Minor June 19, 2026 Issue with Narvar Hub 4h 30m Narvar Hub Platform

Started Jun 19, 2026, 09:38 AM UTC· resolved Jun 19, 2026, 02:09 PM UTC

  1. investigating Jun 19, 2026, 09:38 AM UTC

    We are currently investigating an issue impacting some areas of the Narvar Hub..

  2. investigating Jun 19, 2026, 09:38 AM UTC

    We are currently investigating an issue impacting some areas of the Narvar Hub.

  3. resolved Jun 19, 2026, 02:09 PM UTC

    This issue has been resolved. The Narvar Hub is now operating normally..

  4. resolved Jun 19, 2026, 02:09 PM UTC

    This issue has been resolved. The Narvar Hub is now operating normally.

Read the full incident report →

Minor June 15, 2026 Issue with DHL Global Returns 2h 42m Carriers

Started Jun 15, 2026, 03:33 PM UTC· resolved Jun 15, 2026, 06:16 PM UTC

  1. investigating Jun 15, 2026, 03:33 PM UTC

    DHL is currently investigating the issue further.

  2. investigating Jun 15, 2026, 03:33 PM UTC

    DHL is currently investigating the issue further

  3. investigating Jun 15, 2026, 05:20 PM UTC

    DHL is actively investigating the issue..

  4. investigating Jun 15, 2026, 05:20 PM UTC

    DHL is actively investigating the issue.

  5. resolved Jun 15, 2026, 06:16 PM UTC

    DHL has confirmed that the issue is resolved..

  6. resolved Jun 15, 2026, 06:16 PM UTC

    DHL has confirmed that the issue is resolved.

Read the full incident report →

Minor June 1, 2026 Issue with FedEx Boxless Returns 2h 46m Carriers

Started Jun 01, 2026, 11:09 PM UTC· resolved Jun 02, 2026, 01:56 AM UTC

  1. investigating Jun 01, 2026, 11:09 PM UTC

    We are currently investigating issues with FedEx Boxless returns..

  2. investigating Jun 01, 2026, 11:09 PM UTC

    We are currently investigating issues with FedEx Boxless returns.

  3. investigating Jun 02, 2026, 12:04 AM UTC

    FedEx is currently investigating this issue further. .

  4. investigating Jun 02, 2026, 12:04 AM UTC

    FedEx is currently investigating this issue further.

  5. resolved Jun 02, 2026, 01:56 AM UTC

    FedEx has confirmed that the issue has been resolved..

  6. resolved Jun 02, 2026, 01:56 AM UTC

    FedEx has confirmed that the issue has been resolved.

Read the full incident report →

Minor May 26, 2026 Issue with UPS returns 1h 7m Returns, Narvar Returns and Exchanges for Shopify

Started May 26, 2026, 06:56 PM UTC· resolved May 26, 2026, 08:03 PM UTC

  1. investigating May 26, 2026, 06:56 PM UTC

    We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted..

  2. investigating May 26, 2026, 06:56 PM UTC

    We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted.

  3. resolved May 26, 2026, 08:03 PM UTC

    We've resolved the issue, the store locator should be available again..

  4. resolved May 26, 2026, 08:03 PM UTC

    We've resolved the issue, the store locator should be available again.

Read the full incident report →

Minor May 13, 2026 Boxless returns with Fedex are failing 7h 30m Carriers

Started May 13, 2026, 11:00 PM UTC· resolved May 14, 2026, 06:30 AM UTC

  1. investigating May 13, 2026, 11:00 PM UTC

    Boxless returns with Fedex are failing, the carrier is investigating. .

  2. investigating May 14, 2026, 02:12 AM UTC

    3rd party carrier Doddle is experiencing an issue which is affecting some of the Fedex commercial returns. They have acknowledged and are working on restoring.

  3. resolved May 14, 2026, 06:30 AM UTC

    This incident with Fedex API has been resolved.

  4. resolved May 14, 2026, 06:30 AM UTC

    This incident with Fedex API has been resolved..

Read the full incident report →

Minor May 9, 2026 Purolator Outage 1h 4m Returns, Carriers

Started May 09, 2026, 04:13 PM UTC· resolved May 09, 2026, 05:18 PM UTC

  1. monitoring May 09, 2026, 04:13 PM UTC

    Purolator is currently experiencing an outage..

  2. investigating May 09, 2026, 04:13 PM UTC

    Purolator is currently experiencing an outage.

  3. monitoring May 09, 2026, 04:58 PM UTC

    Purloator has indicated the issue has been resolved; we will continue to monitor..

  4. monitoring May 09, 2026, 04:58 PM UTC

    Purloator has indicated the issue has been resolved; we will continue to monitor.

  5. resolved May 09, 2026, 05:18 PM UTC

    This incident has been resolved..

  6. resolved May 09, 2026, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Klaviyo outage affecting notifications for some clients. 6h 49m Notify

Started May 05, 2026, 10:56 PM UTC· resolved May 06, 2026, 05:46 AM UTC

  1. investigating May 05, 2026, 10:56 PM UTC

    Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out..

  2. investigating May 05, 2026, 10:56 PM UTC

    Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out.

  3. identified May 06, 2026, 12:00 AM UTC

    We are currently monitoring the issue and will provide additional updates as they are made available..

  4. identified May 06, 2026, 12:00 AM UTC

    We are currently monitoring the issue and will provide additional updates as they are made available.

  5. monitoring May 06, 2026, 12:59 AM UTC

    Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored..

  6. monitoring May 06, 2026, 12:59 AM UTC

    Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored.

  7. monitoring May 06, 2026, 03:14 AM UTC

    Klaviyo has confirmed the issue is resolved. Any failed messages are being replayed. We will continue to monitor until this process is complete..

  8. monitoring May 06, 2026, 03:14 AM UTC

    Klaviyo has indicated that their services are gradually returning; our team is still monitoring this closely.

  9. monitoring May 06, 2026, 03:39 AM UTC

    We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST. .

  10. monitoring May 06, 2026, 03:39 AM UTC

    We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST.

  11. resolved May 06, 2026, 05:46 AM UTC

    This incident has been resolved..

  12. resolved May 06, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026 USPS printerless returns unavailable 9h 39m Returns, Narvar Returns and Exchanges for Shopify

Started Apr 28, 2026, 04:00 AM UTC· resolved Apr 28, 2026, 01:40 PM UTC

  1. investigating Apr 28, 2026, 04:00 AM UTC

    USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix..

  2. investigating Apr 28, 2026, 04:00 AM UTC

    USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix.

  3. resolved Apr 28, 2026, 01:40 PM UTC

    This incident has been resolved..

  4. resolved Apr 28, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 12, 2026 FedEx Printerless Return Failure 44m Overall

Started Apr 12, 2026, 05:15 AM UTC· resolved Apr 12, 2026, 06:00 AM UTC

  1. investigating Apr 12, 2026, 05:15 AM UTC

    We are currently experiencing errors with FedEx Printerless returns. We have reached out to the FedEx team and will provide another update as soon as more information is available..

  2. resolved Apr 12, 2026, 06:00 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor April 12, 2026 Canada Post Returns Label Generation Failure 2h 14m Overall

Started Apr 12, 2026, 03:15 AM UTC· resolved Apr 12, 2026, 05:29 AM UTC

  1. investigating Apr 12, 2026, 03:15 AM UTC

    We are currently experiencing errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available..

  2. resolved Apr 12, 2026, 05:29 AM UTC

    This issue is now resolved. We are seeing Canada Post returns process as expected..

Read the full incident report →

Major April 6, 2026 Google Outage Impacting Shopify Returns - Delayed Notifications and Status Updates 3h 25m Overall

Started Apr 06, 2026, 11:49 PM UTC· resolved Apr 07, 2026, 03:14 AM UTC

  1. investigating Apr 06, 2026, 11:49 PM UTC

    We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available. .

  2. identified Apr 07, 2026, 02:10 AM UTC

    We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further..

  3. resolved Apr 07, 2026, 03:14 AM UTC

    Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. .

Read the full incident report →

Minor March 26, 2026 Issue with Returns portal 1h 34m Overall

Started Mar 26, 2026, 10:03 PM UTC· resolved Mar 26, 2026, 11:38 PM UTC

  1. investigating Mar 26, 2026, 10:03 PM UTC

    We are currently investigating an issue affecting the Narvar Returns portal. We will provide another update as soon as more information becomes available.

  2. investigating Mar 26, 2026, 10:39 PM UTC

    We continue to investigate the issue affecting the Narvar Returns portal. We will provide another update as soon as we have more information.

  3. monitoring Mar 26, 2026, 10:54 PM UTC

    We have deployed a fix and are now observing successful access to the Returns portal. We will continue monitoring to ensure stability.

  4. resolved Mar 26, 2026, 11:38 PM UTC

    The issue impacting the Narvar Returns portal has been resolved. We appreciate your patience and understanding.

Read the full incident report →

Minor March 20, 2026 Intermittent issue with FedEx Tracking API 3h 33m Overall

Started Mar 20, 2026, 07:10 PM UTC· resolved Mar 20, 2026, 10:44 PM UTC

  1. investigating Mar 20, 2026, 07:10 PM UTC

    We're currently investigating intermittent delays in FedEx carrier scans. We are currently working with FedEx and will provide more information as it becomes available.

  2. identified Mar 20, 2026, 08:20 PM UTC

    We've isolated the issue and are working with FedEx to resolve it.

  3. resolved Mar 20, 2026, 10:44 PM UTC

    The intermittent issue causing delays with FedEx carrier scans has now been resolved. We appreciate your patience and understanding.

Read the full incident report →

Minor March 16, 2026 Issue with Track links on Email notifications 7h 35m Overall

Started Mar 16, 2026, 10:00 AM UTC· resolved Mar 16, 2026, 05:35 PM UTC

  1. investigating Mar 16, 2026, 10:00 AM UTC

    We're currently investigating an issue impacting Narvar Track links in email notifications. We will provide more information as soon as it becomes available.

  2. resolved Mar 16, 2026, 05:35 PM UTC

    The issue impacting Narvar Track links in email notifications has been resolved. We appreciate your patience and understanding.

Read the full incident report →

Minor March 15, 2026 Canada Post Returns Label Generation Failure 1h 24m Overall

Started Mar 15, 2026, 09:28 PM UTC· resolved Mar 15, 2026, 10:52 PM UTC

  1. investigating Mar 15, 2026, 09:28 PM UTC

    We are experiencing intermittent timeout errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available.

  2. resolved Mar 15, 2026, 10:52 PM UTC

    Return labels for the carrier are now being successfully generated. This issue has been resolved.

Read the full incident report →

Minor March 12, 2026 Intermittent USPS Return Label Timeouts 1h 42m Overall

Started Mar 12, 2026, 06:52 PM UTC· resolved Mar 12, 2026, 08:34 PM UTC

  1. investigating Mar 12, 2026, 06:52 PM UTC

    We are experiencing intermittent timeout errors being returned by USPS. We have reached out to the USPS team and will provide another update as soon as more information is available.

  2. identified Mar 12, 2026, 07:58 PM UTC

    Our team is in communication with the carrier, and we are currently monitoring all updates from them.

  3. resolved Mar 12, 2026, 08:34 PM UTC

    USPS has confirmed they have resolved the issue, and we are seeing labels being generated normally.

Read the full incident report →