Narvar incident
Delays with UPS label generation
Minor
Ongoing since 04:59 PM UTC, affecting Returns.
UPS has acknowledged the issue and is actively working to resolve it. Further updates to follow.
Affected components
Returns
Update timeline
- investigating Nov 04, 2026, 04:59 PM UTC
Some UPS label requests are taking longer than usual or not completing on the first try. This is due to slower response times from UPS’s systems. Labels for other carriers are not affected. We’re working directly with UPS to resolve this and will share an update as soon as we know more.
- investigating Nov 04, 2026, 05:35 PM UTC
UPS has acknowledged the issue and is actively working to resolve it. Further updates to follow.
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