Is Narvar down?

Last checked 3m ago
Current status
Narvar is up

No incidents right now.

  • Official status page: status.narvar.com
  • Checked every 5 minutes
  • 17 components tracked

Narvar is operational right now. Last checked 3m ago; the most recent incident resolved 6d ago.

Real-time Narvar status, recent outages, and incident history: pulled directly from Narvar's official status page at status.narvar.com every 5 minutes. Pingoru tracks 17 Narvar services and has captured 11 incidents in the last 90 days (99.67% uptime). Get email, Slack, Discord, or webhook alerts the moment Narvar reports a new incident, free for 3 monitors, no credit card.

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Narvar uptime 99.67% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 28m
    Started Sep 21, 2026, 08:48 PM UTC · Resolved Sep 21, 2026, 09:16 PM UTC
    Narvar Hub Platform
    Timeline · 2 updates
    • investigating · Sep 21, 2026, 08:48 PM UTC

      We are currently investigating an issue related to Hub users logging in with Microsoft SSO.

    • resolved · Sep 21, 2026, 09:16 PM UTC

      This issue is now resolved.

    Latest: This issue is now resolved.

  2. Resolved 28m
    Started Sep 21, 2026, 08:48 PM UTC · Resolved Sep 21, 2026, 09:16 PM UTC
    Timeline · 2 updates
    • investigating · Sep 21, 2026, 08:48 PM UTC

      We are currently investigating an issue related to Hub users logging in with Microsoft SSO..

    • resolved · Sep 21, 2026, 09:16 PM UTC

      This issue is now resolved..

    Latest: This issue is now resolved..

  3. Resolved 6h 12m
    Started Sep 02, 2026, 02:58 PM UTC · Resolved Sep 02, 2026, 09:10 PM UTC
    Narvar Returns and Exchanges for Shopify
    Timeline · 4 updates
    • investigating · Sep 02, 2026, 02:58 PM UTC

      We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available.

    • identified · Sep 02, 2026, 03:20 PM UTC

      We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed.

    • monitoring · Sep 02, 2026, 04:27 PM UTC

      The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps.

    • resolved · Sep 02, 2026, 09:10 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 6h 12m
    Started Sep 02, 2026, 02:58 PM UTC · Resolved Sep 02, 2026, 09:10 PM UTC
    Timeline · 4 updates
    • investigating · Sep 02, 2026, 02:58 PM UTC

      We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available..

    • identified · Sep 02, 2026, 03:20 PM UTC

      We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed..

    • monitoring · Sep 02, 2026, 04:27 PM UTC

      The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps..

    • resolved · Sep 02, 2026, 09:10 PM UTC

      This incident has been resolved..

    Latest: This incident has been resolved..

  5. Resolved 3h 52m
    Started Aug 24, 2026, 09:55 PM UTC · Resolved Aug 25, 2026, 01:48 AM UTC
    Returns
    Timeline · 3 updates
    • investigating · Aug 24, 2026, 09:55 PM UTC

      We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel.

    • identified · Aug 24, 2026, 10:09 PM UTC

      FedEx has acknowledged the issue and is actively working on a fix.

    • resolved · Aug 25, 2026, 01:48 AM UTC

      FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.

    Latest: FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.

See the full Narvar outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Narvar outage history →

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Incident record

Since April 2026 · Instatus · 17 components checked every 5 minutes
62incidents recorded
62last 12 months
8last 90 days
2 hourstypical duration, 12 months

The longest incident in the last year, USPS printerless returns unavailable on April 28, 2026, ran for 10 hours. 39 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Overall27
  • Returns7
  • Carriers6
  • Narvar Returns and Exchanges for Shopify4
  • Narvar Hub Platform2

Latest incidents

Outage history

Past 90 days · 8 incidents View full outage history →