Is Narvar down?
Last checked 3m agoNo incidents right now.
Narvar is operational right now. Last checked 3m ago; the most recent incident resolved 6d ago.
Real-time Narvar status, recent outages, and incident history: pulled directly from Narvar's official status page at status.narvar.com every 5 minutes. Pingoru tracks 17 Narvar services and has captured 11 incidents in the last 90 days (99.67% uptime). Get email, Slack, Discord, or webhook alerts the moment Narvar reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Narvar Hub Platform
Timeline · 2 updates
- investigating · Sep 21, 2026, 08:48 PM UTC
We are currently investigating an issue related to Hub users logging in with Microsoft SSO.
- resolved · Sep 21, 2026, 09:16 PM UTC
This issue is now resolved.
Latest: This issue is now resolved.
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Timeline · 2 updates
- investigating · Sep 21, 2026, 08:48 PM UTC
We are currently investigating an issue related to Hub users logging in with Microsoft SSO..
- resolved · Sep 21, 2026, 09:16 PM UTC
This issue is now resolved..
Latest: This issue is now resolved..
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- Narvar Returns and Exchanges for Shopify
Timeline · 4 updates
- investigating · Sep 02, 2026, 02:58 PM UTC
We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available.
- identified · Sep 02, 2026, 03:20 PM UTC
We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed.
- monitoring · Sep 02, 2026, 04:27 PM UTC
The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps.
- resolved · Sep 02, 2026, 09:10 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 4 updates
- investigating · Sep 02, 2026, 02:58 PM UTC
We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available..
- identified · Sep 02, 2026, 03:20 PM UTC
We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed..
- monitoring · Sep 02, 2026, 04:27 PM UTC
The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps..
- resolved · Sep 02, 2026, 09:10 PM UTC
This incident has been resolved..
Latest: This incident has been resolved..
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- Returns
Timeline · 3 updates
- investigating · Aug 24, 2026, 09:55 PM UTC
We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel.
- identified · Aug 24, 2026, 10:09 PM UTC
FedEx has acknowledged the issue and is actively working on a fix.
- resolved · Aug 25, 2026, 01:48 AM UTC
FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.
Latest: FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully.
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See the full Narvar outage history
3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Narvar outage history →Or sign up free to get alerts when Narvar breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Instatus · 17 components checked every 5 minutesThe longest incident in the last year, USPS printerless returns unavailable on April 28, 2026, ran for 10 hours. 39 maintenance windows announced in the same period.
Most affected components, last 12 months
- Overall27
- Returns7
- Carriers6
- Narvar Returns and Exchanges for Shopify4
- Narvar Hub Platform2
Latest incidents
- Issues with Microsoft SSO in Narvar Hub
We are currently investigating an issue related to Hub users logging in with Microsoft SSO.
- Issues with Microsoft SSO in Narvar Hub
We are currently investigating an issue related to Hub users logging in with Microsoft SSO..
- Initial Notice – Under Investigation: Returns & Exchange app permission failures
We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our…
- Started Sep 21, 2026, 08:48 PM UTC · Resolved Sep 21, 2026, 09:16 PM UTC · 28m
- Started Sep 21, 2026, 08:48 PM UTC · Resolved Sep 21, 2026, 09:16 PM UTC · 28m
- Started Sep 02, 2026, 02:58 PM UTC · Resolved Sep 02, 2026, 09:10 PM UTC · 6h 12m
- Started Sep 02, 2026, 02:58 PM UTC · Resolved Sep 02, 2026, 09:10 PM UTC · 6h 12m
- Issue with FedEx return labels ResolvedStarted Aug 24, 2026, 09:55 PM UTC · Resolved Aug 25, 2026, 01:48 AM UTC · 3h 52m
- Issue with FedEx return labels ResolvedStarted Aug 24, 2026, 09:55 PM UTC · Resolved Aug 25, 2026, 01:48 AM UTC · 3h 52m
- Issue with Canada Post return labels ResolvedStarted Aug 07, 2026, 02:45 PM UTC · Resolved Aug 07, 2026, 04:22 PM UTC · 1h 37m
- Issue with Canada Post return labels ResolvedStarted Aug 07, 2026, 02:45 PM UTC · Resolved Aug 07, 2026, 04:22 PM UTC · 1h 37m