Narvar incident

UPS Returns Failing Intermittently

Minor Resolved

Narvar experienced a minor incident on June 24, 2026 affecting Returns and Carriers, lasting 9h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 01:00 PM UTC
Resolved
Jun 24, 2026, 10:05 PM UTC
Duration
9h 5m
Detected by Pingoru
Jun 24, 2026, 01:00 PM UTC

Affected components

ReturnsCarriers

Update timeline

  1. investigating Jun 24, 2026, 01:00 PM UTC

    We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier.

  2. monitoring Jun 24, 2026, 07:49 PM UTC

    We are monitoring a recovery in service performance.

  3. resolved Jun 24, 2026, 10:05 PM UTC

    Following a period of stable monitoring with no errors, this incident has been resolved.