Narvar incident

Boxless returns with Fedex are failing

Minor Resolved

Narvar experienced a minor incident on May 13, 2026 affecting Carriers, lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:00 PM UTC
Resolved
May 14, 2026, 06:30 AM UTC
Duration
7h 30m
Detected by Pingoru
May 13, 2026, 11:00 PM UTC

Affected components

Carriers

Update timeline

  1. investigating May 14, 2026, 02:12 AM UTC

    3rd party carrier Doddle is experiencing an issue which is affecting some of the Fedex commercial returns. They have acknowledged and are working on restoring.

  2. resolved May 14, 2026, 06:30 AM UTC

    This incident with Fedex API has been resolved.