Narvar incident

Issue with Canada Post return labels

Minor Resolved

Narvar experienced a minor incident on August 7, 2026 affecting Returns, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 02:45 PM UTC
Resolved
Aug 07, 2026, 04:22 PM UTC
Duration
1h 37m
Detected by Pingoru
Aug 07, 2026, 02:45 PM UTC

Affected components

Returns

Update timeline

  1. investigating Aug 07, 2026, 02:45 PM UTC

    We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information.

  2. resolved Aug 07, 2026, 04:22 PM UTC

    Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved.