Narvar incident

Issue with Returns (Shopify)

Minor Resolved

Narvar experienced a minor incident on July 14, 2026 affecting Narvar Returns and Exchanges for Shopify, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 01:48 AM UTC
Resolved
Jul 14, 2026, 02:04 AM UTC
Duration
16m
Detected by Pingoru
Jul 14, 2026, 01:48 AM UTC

Affected components

Narvar Returns and Exchanges for Shopify

Update timeline

  1. investigating Jul 14, 2026, 01:48 AM UTC

    We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available.

  2. resolved Jul 14, 2026, 02:04 AM UTC

    We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored.