Narvar incident

Issue with FedEx return labels (QR Code)

Minor Resolved

Narvar experienced a minor incident on July 13, 2026 affecting Returns, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:10 PM UTC
Resolved
Jul 13, 2026, 03:06 PM UTC
Duration
55m
Detected by Pingoru
Jul 13, 2026, 02:10 PM UTC

Affected components

Returns

Update timeline

  1. investigating Jul 13, 2026, 02:10 PM UTC

    We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved.

  2. resolved Jul 13, 2026, 03:06 PM UTC

    FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected.