There were 21 Monta outages since February 4, 2026 totaling 83h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Transactions from paid charges might be delayed and we're investigating.
All transactions have been processed, and are being processed at normal speed.
We are seeing increased error rate against the platform, and are working hard on identifying the issue.
This incident has been resolved.
Between 13:30 and 14:10 CEST, some charge points connected through our roaming partners experienced temporary unavailability due to unexpected load on our systems. All services have been fully restored and are operating normally. We apologize for any inconvenience this may have caused.
This issue has been resolved. We have successfully restored the logging functionality in our customer service tools. Our team implemented a fix that resolved the underlying data mapping problem, and all systems are now operating normally.
Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.
This incident has been resolved.
We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.
We've deployed a fix for the scheduled charging validation errors. The issue has been resolved and users should now be able to schedule charges without encountering error messages. Thank you for your patience while we addressed this issue.
We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.
The connectivity issues with Monta AI and search features have been resolved. All affected services are now functioning normally.
We have temporarily disabled the NOC charge analysis feature in Monta Hub while we are working on improvements. This does not impact any other Hub functionality. We expect to re-enable it shortly and will update this page when it is available again.
This incident has been resolved.
We are currently doing maintenance on the database server that hosts our 'Alerts'. While this is ongoing the 'Alerts' view in Monta Hub might not be precise. We expect the maintenance job to be completed and stable around 14:00 CET
The maintenance are now completed and all systems are fully operational
We experienced a brief issue with our roaming service that may have impacted charging sessions for drivers using partner networks. The issue has been resolved and all systems are now operating normally. We're investigating the root cause to prevent future occurrences.
We experienced an unstable release that may have impacted charging sessions for roaming users. Our systems are now stable and operating normally. We are investigating the root cause to prevent future occurrences.
We experienced a brief issue with our roaming service that may have impacted charging sessions for customers using partner networks. The issue has been resolved and all systems are now operating normally. We are investigating the root cause to prevent similar occurrences.
We continue to receive sporadic reports of access issues. If you're still affected, please try clearing your browser's cookies and cache, then perform a hard refresh (Mac: CMD+Shift+R / Windows: Ctrl+F5).
This incident has been resolved.
We are currently investigating reports of difficulties accessing Monta Hub. Some users may experience intermittent access issues or need to clear their browser cache to connect. Our team is actively working to resolve this issue.
Resolved as duplicate
We are currently experiencing issues with wallet deposits on the iOS mobile app. Customers using iOS devices may be unable to complete wallet top-ups using payment cards. Android users and alternative payment methods are working normally. We have identified the issue and are working on a fix.
The issue is resolved
We are currently experiencing issues with RFID authorizations on charge points with RFIDs from Clever. Due to an ongoing incident on Clever’s side, RFID authorization requests may time out, resulting in failed charging session starts. Clever has acknowledged the issue and is actively working on resolving it. You can follow their updates here: https://clever.dk/driftsinformation/ At this time, we are monitoring the situation and will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
This incident has been resolved.
We are aware of an issue causing Monta Control to become unresponsive. This is isolated to the frontend — no operations or backend services are affected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating a issues that causes the Hub to freeze when you navigate to a Price Group's details.
The issue has been resolved.
We're currently investigating an issue where Users will encounter that Price Groups management is unaccessible from the Hub
We've identified the issue and are working on a fix.
This incident has been resolved.
One of our payment vendors are currently experiencing issues, which is causing a lot of Transactions on our platform to fail. Vendor status page: https://status.stripe.com/
The vendor seems to have marked their incident as Resolved.
Data incident - name, user ID and charge point location of other users' chargers were visible for 3 hours until resolved. Incident isolated to UK customers under the EGG operator.
Some users experience errors when loading the team details page. The issue has been identified and a fix is being implemented.
Some users experienced errors when loading the team details page. The issue has been identified and resolved.
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