Monta Outage History

We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.

We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.

We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available (10 min general availability). Thank you for your patience.

It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error. We're investigating the issue.

We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.

We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.

We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress.

Transactions from paid charges might be delayed and we're investigating.

We are seeing increased error rate against the platform, and are working hard on identifying the issue.

We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.

Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.

We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.

We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.

We have temporarily disabled the NOC charge analysis feature in Monta Hub while we are working on improvements. This does not impact any other Hub functionality. We expect to re-enable it shortly and will update this page when it is available again.

We continue to receive sporadic reports of access issues. If you're still affected, please try clearing your browser's cookies and cache, then perform a hard refresh (Mac: CMD+Shift+R / Windows: Ctrl+F5).

We are currently investigating reports of difficulties accessing Monta Hub. Some users may experience intermittent access issues or need to clear their browser cache to connect. Our team is actively working to resolve this issue.

We are aware of an issue causing Monta Control to become unresponsive. This is isolated to the frontend — no operations or backend services are affected.

We are currently investigating a issues that causes the Hub to freeze when you navigate to a Price Group's details.